Customer Service Advisor

Royal & Sun Alliance Insurance Ltd; Gloucester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance, the new name for RSA in the UK, is hiring a Customer Service Advisor to support the FarmWeb Underwriting team in Gloucester on a hybrid basis. You’ll help guide underwriting service solutions and manage broker and underwriter expectations to streamline customer interactions.

We welcome both experienced customer service professionals and school leavers. You’ll need strong MS Office skills and excellent communication, with opportunities for growth, flexibility, and a supportive

Qualifications

• Prior experience in a customer service role or willing to start a career in insurance.
• Proficiency with MS Office and Excel.
• Excellent communication skills, both verbal and written.
• Awareness of underwriting or agricultural business is desirable but not essential.

Responsibilities

• Guide underwriting service solutions for commercial lines.
• Provide efficient information for underwriters to support risk selection.
• Manage broker and underwriter expectations to ease doing business.
• Handle calls, emails, and admin tasks including reporting and claims follow ups.

Skills

Excellent communication

MS Office

Verbal communication

Customer service mindset

Education

Recent school leaver

Tools

MS Excel

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a
new name and a new way to do business. Backed by global expertise and a
commitment to service that feels different, we’re focused on making insurance simpler,
faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society
prosper in good times and be resilient in bad times. When you join us, you’re not just
taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people
grow. Whether you’re early in your journey or bringing years of experience, we’ll
support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

We have an opportunity for a Customer Service Advisor to join Intact Insurance in
Gloucester. This opportunity will support the FarmWeb Underwriting team in a hybrid
basis.

You’ll make an impact by:

• Supporting customer journeys by guiding underwriting service solutions across
  our commercial lines.
• Deliver efficient and effective solutions to ensure underwriters have all the information required to focus on risk selection and good underwriting choices.
• Manage Brokers and Underwriters expectations, making it easier for customers to do business with us.
• Handle calls, emails and administrative duties for a variety of office tasks such as reporting, claims follow ups and more

Your skills and experience:

• Prior experience in a customer service role or a recent school leaver interested in
  growing a career with a major insurance provider.
• Proficiency with MS Office and Excel.
• Excellent communication skills both verbally and written.
• Prior exposure or knowledge of underwriting and/or agricultural business is desirable but not essential.

Why You’ll Love It Here

Being part of our team means you’ll have the support and freedom to bring your best
self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to
foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair
consideration for all applicants and offer interviews to all disabled candidates who
meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore
flexible working options such as reduced hours or job shares to support work–life
balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you.
Let’s explore how this role could support your next career step. If you need
adjustments during the recruitment process, just let us know we’re here to support
you.