Customer Service Assistant

Intact Insurance (previously RSA); Chelmsford; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Health & wellbeing + virtual GP

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance, the UK name for RSA, is hiring to support our Specialty underwriting teams with accurate processing and administration across new business, renewals and mid-term adjustments. You will help deliver high-quality operational support, maintain data integrity, and ensure smooth day-to-day insurance processes, with full training and development provided.

You’ll build relationships with colleagues, brokers and other partners to support successful outcomes, and you’ll work in a

Qualifications

• Strong numeracy and data accuracy are essential.
• Comfort with business systems and technology tools.
• Clear communication and collaborative working style.
• Ability to stay organised in a changing environment.

Responsibilities

• Support underwriting teams with accurate processing across new business, renewals, and mid-term adjustments.
• Produce documentation including policies, invoices, certificates, and endorsements to quality standards.
• Review underwriting instructions and escalate unclear information to ensure compliance.
• Handle daily workflows to meet service levels and regulatory requirements.
• Build positive relationships with colleagues, brokers, claims teams and other partners.

Skills

Numeracy

Digital fluency

Attention to detail

Effective communication

Organization & prioritisation

Learning mindset

Tools

Business systems

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

Your role will play an important part in supporting our Specialty underwriting teams. In your role, you will help deliver accurate, high quality operational support that enables excellent customer outcomes, maintains data integrity, and ensures the smooth running of day to day insurance processes. With full training and development support provided, you will have the opportunity to build valuable industry knowledge while contributing to the success of a collaborative team.

You’ll make an impact by:

• Supporting specialist underwriting teams with accurate processing and administration across new business, renewals, and mid term adjustments.
• Producing documentation including policies, invoices, certificates, and endorsements to agreed quality standards and service levels.
• Reviewing underwriting instructions and escalating unclear or non standard information to ensure accuracy and compliance.
• Handling daily workflows effectively to meet service expectations, key performance indicators, and regulatory requirements.
• Building positive working relationships with colleagues, brokers, claims teams and other business partners to support successful outcomes

Your skills and experience:

• Excellent numeracy skills, digital fluency, and ability to use business systems and technology tools.
• Excellent attention to detail and a commitment to delivering accurate, high quality work.
• Effective communication skills with the ability to build collaborative working relationships.
• Good organisational and prioritisation skills, with the ability to deal with multiple tasks in a changing environment.
• A positive approach to learning, problem solving, and personal development, with an understanding of when to seek guidance or escalating issues.

Why You’ll Love It Here:

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.