Customer Service Advisor

SCANIA (GREAT BRITAIN) LIMITED; Fareham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

In-house training

25 days holiday + public holidays

Competitive pension

Discounts on major retail outlets

4x basic salary life insurance

Company Success Payment

Job summary

Scania GB in Fareham is recruiting aCustomer Service Advisor to manage customer interactions, coordinate routine servicing, repairs and maintenance, and raise invoices for work carried out. You will build relationships with new and existing customers and keep them updated throughout the process.

The role operates on a shift rotation with two weeks of varied hours, including occasional Saturdays, offering From £27,295 alongside a comprehensive benefits package.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Job description

Scania GB

Increase your chances of an interview by reading the following overview of this role before making an application.

Customer Service Advisor - Fareham

Working Hours: Shift Rotation

Week 1: Monday to Friday - 06:00 - 14:30

Week 2: Monday to Friday - 09:30 - 18:00

• 1 in 2 Saturdays

From £27,295, Plus An Excellent Benefits Package, Including

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Fareham. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Closing date: 01/11/2026

Please note, the closing date could change based on volume of applications

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you