Customer Service Advisor

Thorn Baker Recruitment; Remote; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to join a dynamic healthcare team on a remote basis. This temporary role involves providing first-class administrative support, handling a high volume of calls and emails, and ensuring a positive customer journey. Ideal candidates will have strong communication skills, proficiency in Microsoft Office, and a background or interest in healthcare is preferred. Join us to elevate your customer service career in an exciting environment!

Qualifications

• Experience in B2B client support is necessary.
• Exceptional written and verbal communication skills are a must.
• Experience in customer service roles of at least 2 years is preferred.

Responsibilities

• Handle inbound and outbound calls and emails efficiently.
• Support customers with enquiries and product information.
• Manage workload effectively during busy periods.
• Maintain accuracy and attention to detail in tasks.
• Handle complaints professionally when required.
• Collaborate with the customer service team.

Skills

Strong communication skills

Attention to detail

Customer focus

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Education

Minimum of 3 A-levels or equivalent

Tools

Zendesk

Job description

Customer Service Advisor

Remote | Monday–Friday, 9:00am–5:30pm
Temporary Role

Thorn Baker Industrial Recruitment is proud to be working in partnership with our client to recruit a Customer Service Advisor to join their busy Vaccination Services team.

About the Role

This is an exciting opportunity for an organised and proactive individual to provide first‑class administrative and customer service support within a healthcare setting. You’ll be the first point of contact for customers, handling a high volume of calls and emails, providing accurate information, and ensuring a smooth and positive customer journey from start to finish.

Key Responsibilities

• Handle inbound and outbound calls and emails via Zendesk.
• Support customers with enquiries, product information, and account management.
• Manage workload effectively, prioritising tasks during busy periods.
• Maintain a high standard of accuracy and attention to detail.
• Handle and escape complaints professionally when required.
• Collaborate with your line manager and the wider customer service team.

About You

You’ll bring strong communication skills, a keen eye for detail, and a passion for providing excellent service.

Essential skills and experience

• Proficient in Microsoft Word, Excel, and Outlook.
• Experience in B2B client support.
• Exceptional written and verbal communication skills.
• Strong sense of urgency and customer focus.

Desirable

• Minimum of 3 A-levels (or equivalent).
• 2+ years’ experience in a customer service role.
• Background or interest in healthcare.

If you’re ready to bring your organisational skills and customer focus to a dynamic healthcare team, apply today through Thorn Baker Industrial Recruitment and take the next step in your career!