Customer Service Advisor

The Best Connection; East Midlands; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

On-going Assignments

Holiday Entitlement

Excellent Pay rates

Overtime

On-Line Payslips

Pension Provision

Free Parking Provided

Job summary

The Best Connection are currently recruiting Customer Service Advisors to work at East Midlands Airport, Castle Donington.

As a Customer Service Advisor, you'll be the voice of DHL, helping customers with confidence, care and expertise. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the world's most recognised brands. Hours are 37.5 per week, with pay £15.43 per hour and overtime £23.15 after 40 hours.

Qualifications

• Experience in a contact centre or customer service environment.
• Be willing to obtain a DBS check (paid for by us).
• Have a 5 year checkable work history (obtained for you by us).

Responsibilities

• Assist customers by delivering accurate information and guidance.
• Handle inquiries and resolve issues to ensure a positive customer experience.
• Contribute to high service standards and maintain customer trust.

Skills

Customer service

Communication skills

Problem solving

Job description

Customer Service Advisors Required! Interviews in September & October

Start dates in September & October 2026!

The Best Connection are currently recruiting Customer Service Advisos to work at East Midlands Airport, Castle Donington

Connecting people - Improving lives!!

Behind every shipment is something important, whether that's a customer growing their business, a family receiving something they've been waiting for, or a time-critical delivery that really matters.

As a Customer Service Advisor, you'll play a key role in making those connections happen. You'll be the voice of DHL, helping customers with confidence, care and expertise. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the world's most recognised brands.

We're looking for people who genuinely care about customers and want to make a difference. People who take pride in delivering quality, getting things right first time, and creating effortless experiences that reduce the need for customers to contact us again.

You'll thrive in this role if you're engaged, curious and always looking for ways to improve. You'll likely have experience in a contact centre or customer service environment and understand the impact great service can have on customer loyalty and business success.

Most importantly, we're looking for people who want to grow. People who are passionate about learning, developing new skills, supporting their team and contributing to our ambition of delivering premium customer experiences.

• Pay: £15.43ph
• Overtime Pay: £23.15 (after 40 hours)
• Hours: 37.5hrs a week shifts between Monday to Friday between 08:00 - 19:15
• Location: East Midlands Airport, Castle Donington
• Training & Support: 7 weeks structured training and mentoring process, helping you build confidence and capability from day one.
• Duration: Ongoing, Temporary
• Accessible via the Skylink Bus Route
• Free Parking Provided

Vetting for a Customer Service Advisor:

• Be willing to apply for a DBS Check (Paid for by us!)
• Have a 5 year checkable work history (Obtained for you by us!)

What We're Looking For:

We're looking for people who genuinely care about creating great customer experiences.

People who understand that every interaction matters and are passionate about making things simple, effortless and easy for customers. You'll be someone who takes ownership, listens carefully and looks for the best outcome, while balancing quality, efficiency and customer needs.

You'll likely have experience in a contact centre or customer service environment and understand the importance of getting things right first time. You'll be motivated by solving problems, reducing repeat contact and making a positive difference for customers every day.

We are committed to delivering world-class service, and we're looking for people who:

• Put customers at the heart of everything they do
• Care about quality and take pride in getting it right first time
• Look for opportunities to create effortless customer experiences
• Understand the value of working efficiently without compromising service
• Take ownership and accountability for their work
• Are curious, engaged and always looking for ways to improve
• Work collaboratively and contribute positively to team success
• Are passionate about developing their skills

Benefits of working for The Best Connection:

• On-going Assignments
• Holiday Entitlement
• Excellent Pay rates
• Overtime
• On-Line Payslips
• Pension Provision

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:

• Apply for a Criminal Record Check (Paid for by us!)
• Have a full 5-year checkable history (Obtained for you by us!)
• Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
• Provide a full 5-year address history
• Attend an Aviation Security Course (Paid for by us!)