Customer Service Agent

The Best Connection; Bentfield; On-site; GBP 17,908 - 22,041; Full time

Benefits offered by this job

Bus and Train services

Discounted Airport Parking

Free Uniform and Training

Discounts at Airport Retail Outlets

Employee Benefits Schemes

Financial and Mental Health Support

Holiday Entitlement

Excellent Pay rates

Online Payslips

Pension Provision

Job summary

The Best Connection is recruiting a Customer Service Agent to assist passengers with assistance requirements at Stansted Airport. No experience is required as full on-the-job training is provided. The role offers 24-hour operations, early starts, and a range of shift patterns.

Key duties include greeting passengers, explaining processes, assisting with check-in and security, and coordinating wheelchair arrivals around the terminal. DBS checks are part of the regulatory requirements.

Qualifications

• 5 years' worth of references.
• Ability to complete a GSAT.
• Excellent customer service skills.
• A polite and professional approach.
• A passion for helping others.
• Strong written and spoken communication skills.

Responsibilities

• Helping passengers with assistance requirements to and from the aircraft and around the airport, enhancing the passengers' journey.
• Greet passengers and ask what help is required.
• Explain the process to the passenger.
• Prepare the passenger for check‑in and security, assist with check‑in and security processes.
• Ensure the collection of wheelchairs around the airport terminal and return them to storage.

Skills

Customer service

Communication skills

Professionalism

Help others

Job description

FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT

CUSTOMER SERVICE AGENT REQUIRED

We are currently recruiting for Customer Service Agent to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!

• Pay: £13.67 per hour
• Overtime Available!
• Hours: 24‑hour operation; earliest start 04:00, latest start 14:00 (10 shift patterns)
• Shift Rotation: 4 on 2 off
• Location: Stansted Airport (CM24 1QW)
• Duration: Ongoing, Temp to Perm opportunities

Benefits

• Bus and Train services available for all shift start and end times
• Discounted Airport Parking
• Free Uniform and Training
• Discounts at Various Airport Retail Outlets
• Employee Benefits Schemes
• Financial and Mental Health Support
• On‑going Assignments
• Holiday Entitlement
• Excellent Pay rates
• Online Payslips
• Pension Provision

The Role of a Customer Service Agent

• Helping passengers with assistance requirements to and from the aircraft and around the airport, enhancing the passengers' journey.
• Greet passengers and ask what help is required.
• Explain the process to the passenger.
• Prepare the passenger for check‑in and security, assist with check‑in and security processes.
• Ensure the collection of wheelchairs around the airport terminal and return them to storage.

There will be other parts of the role which would be required, which we would be happy to discuss when we speak with you.

Customer Service Agent Requirements

• 5 years' worth of references
• Willing to apply for a DBS Check
• Ability to complete a GSAT
• Excellent customer service skills
• A polite and professional approach
• A passion for helping others
• Strong written and spoken communication skills

Regulatory Requirements

• Apply for a Criminal Record Check
• Have a full 5-year checkable history
• Have an in‑date and valid Photo ID (Passport, Driving Licence, ID Card, etc.)
• Provide a full 5-year address history
• Attend an Aviation Security Course