Customer Care Agent

Allscreens Nationwide Ltd; Bentfield; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Bus/rail access for shifts

Discounted airport parking

Free uniform and training

Airport retail discounts

Employee benefits schemes

Financial and mental health support

Job summary

The Best Connection is recruiting a Customer Care Agent at Stansted Airport to assist passengers with special requirements. This 24-hour operation offers early and late shifts with a 4 on 2 off rotation. No experience required, full on-the-job training provided, and DBS/GSAT checks are paid for by us.

Benefits include bus/rail access for shifts, discounted airport parking, free uniform and training, and employee support schemes for financial and mental health wellbeing.

Qualifications

• 5 years' worth of references
• Be willing to apply for a DBS Check
• Ability to complete a GSAT
• A polite and professional approach
• A passion for helping others
• Strong written and spoken communication skills

Responsibilities

• Helping passengers with assistance requirements to and from the aircraft and around the airport enhancing the passengers' journey
• Greet passengers always asking what help is required
• Explaining the process to the passenger
• Preparing the passenger for check in and security, assisting with check in and security processes
• Ensure the collection of wheelchairs around the airport terminal and returning them to the required storage
• There will be other parts of the role which would be required, which we would be happy to discuss when we speak with you.

Skills

Communication skills

Job description

FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT

We are currently recruiting for

Customer Care Agent

to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!

Pay:

£13.67 per hour

Overtime Available!

Hours:

It is a 24 hour Operation = Available shifts below:

1) 04:00 - 12:30

2) 16:00 - 00:30

Shift Rotation:

4 on 2 off

Location:

Duration:

Ongoing, Temp to Perm Opportunities

Additional Benefits of the Role:

Bus and Train services available for all shift start and end times

Discounted Airport Parking

Free Uniform and Training

Discounts at Various Airport Retail Outlets

Employee Benefits Schemes

Financial and Mental Health Support

The Role of a Customer Care Agent:

Helping passengers with assistance requirements to and from the aircraft and around the airport enhancing the passengers' journey

Greet passengers always asking what help is required

Explaining the process to the passenger

Preparing the passenger for check in and security, assisting with check in and security processes

Ensure the collection of wheelchairs around the airport terminal and returning them to the required storage

There will be other parts of the role which would be required, which we would be happy to discuss when we speak with you.

Customer Care Agent Requirements:

5 years' worth of references (Our dedicated team will obtain them for you!)

Be willing to apply for a DBS Check (Paid for by us!)

Ability to complete a GSAT (Paid for by us!)

A polite and professional approach

A passion for helping others

Strong written and spoken communication skills

Benefits of working for The Best Connection:

On-going Assignments

Holiday Entitlement

Overtime

Online Payslips

Pension Provision

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:

• Apply for a Criminal Record Check (Paid for by us!)
• Have a full 5-year checkable history (Obtained for you by us!)
• Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
• Provide a full 5-year address history
• Attend an Aviation Security Course (Paid for by us!)