Customer Service Advisor

TN United Kingdom; Dundee; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen in der Vermietungsbranche sucht einen engagierten Kundenserviceberater, der in der Lage ist, Beziehungen zu Kunden aufzubauen und deren Bedürfnisse zu verstehen. In dieser Rolle sind Sie für die Bereitstellung eines herausragenden Services verantwortlich, während Sie Ihre Produktkenntnisse nutzen, um Upselling-Möglichkeiten zu maximieren. Sie werden in einem dynamischen, teamorientierten Umfeld arbeiten, in dem Ihre Beiträge einen direkten Einfluss auf die Kundenzufriedenheit haben. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld gedeihen, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Großzügiger Urlaubsanspruch

Lebensversicherung

Rabatte im Einzelhandel

Mitarbeiterauszeichnungen

Tolle Rentenregelung

Qualifications

• Nachgewiesene Erfahrung im Kundenservice mit erfolgreichem Abschluss von Transaktionen.
• Ausgezeichnete Kommunikationsfähigkeiten zur Beziehungspflege.

Responsibilities

• Bereitstellung eines erstklassigen Kundenservices und Verwaltung von Bestellungen.
• Aufbau von Beziehungen zu Kunden und kontinuierliche Verbesserung des Services.

Skills

Kundenservice-Erfahrung

Kommunikationsfähigkeiten

Verhandlungsgeschick

Entscheidungsfindung

Teamarbeit

Flexibilität

Computerkenntnisse in MS Office

Job description

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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you'll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with regular customers. You’ll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, preferably with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you?

You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join us, we’ll provide the necessary training and support for your success. We’ll discuss your development needs and career aspirations to help you grow.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, handling inbound order or sales inquiries, successfully completing transactions and satisfying customers
• Experience in developing product knowledge and understanding our product range and business
• Exceptional communication skills, including negotiation and influencing, with the ability to build relationships with internal and external customers
• Good judgment and initiative to make decisions aligned with company policies and pricing
• A collaborative team approach and supportive attitude
• Flexibility and adaptability to manage multiple tasks in a fast-paced environment while maintaining high standards
• A commitment to continuous improvement and proactive suggestions for process and service enhancements
• Computer literacy in MS Office and enthusiasm for learning new IT systems