Customer Service Advisor

Adecco Portugal; Dundee; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

On-site gym

Staff restaurant

Free on-site parking

Hybrid working after training

Job summary

Adecco Portugal is recruiting for Tesco in Dundee to join a busy customer service team as a hybrid, on-site role. You will handle calls about orders and deliveries, resolve issues with empathy, and log requests accurately in the systems.

The role offers Full training on-site, progression opportunities, and hybrid work after training, with shifts including evenings and weekends. A supportive team environment and on-site facilities are provided.

Qualifications

• Genuine passion for great customer service and customer satisfaction.
• Confident, friendly phone manner with clear communication.
• Basic IT skills and ability to learn new systems, MS Office familiarity.
• Ability to juggle tasks in a busy service environment.
• Flexibility to work shifts, including evenings and weekends.

Responsibilities

• Answer customer calls about orders, deliveries and products.
• Turn complaints into positive outcomes with empathy and professionalism.
• Log and resolve requests accurately using our systems.
• Work closely with the team to keep support seamless.
• Represent the brand with integrity in every interaction.

Skills

Passion for customer service

Confident phone manner

Basic IT skills

Multi-tasking ability

Shift flexibility

Tools

MS Office

Job description

Customer Service Advisor (JN -092026-492615) Dundee, Scotland

Salary: GBP13.98 - GBP23.22 per hour

Customer Service Advisor – Dundee (Hybrid)

Hours: Full-time, 35 hours/week | Early or late shifts, 7am–11pm
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN - hybrid after training
Contract: Temporary, ongoing

Pay & Enhanced Rates

• Standard Rate:£13.98 per hour
• Evening Premium (8pm to Midnight):£16.23 per hour
• Sunday Rate:£17.48 per hour
• Sunday Evening Rate:£19.73 per hour
• Overtime & Bank Holidays:£20.97 per hour
• Overtime/Bank Holiday Evenings:£23.22 per hour

About the role

We're helping Tesco’s one of the UK's leading retailers grow their customer engagement centre team. If you love turning a tricky call into a great outcome, this is your chance to be the friendly voice customers count on.

What's in it for you

• Competitive pay, with strong evening/weekend premiums
• Full training on-site for your first 6 weeks
• Hybrid working once trained
• On-site gym and staff restaurant
• Free on-site parking
• Real career progression opportunities

The Role

• Answer customer calls about orders, deliveries and products
• Turn complaints into positive outcomes with empathy and professionalism
• Use our systems to log and resolve requests accurately
• Work closely with your team to keep support seamless
• Represent the brand with integrity in every interaction

We need

• A genuine passion for great customer service
• Confident, friendly phone manner
• Basic IT skills (comfortable learning new systems, familiar with MS Office)
• Ability to juggle tasks in a busy environment
• Flexibility to work shifts, including evenings and weekends

Where you'll be working

Based at Dryburgh Industrial Estate, Dundee, with a flexible hybrid pattern once you're fully trained. Shifts are confirmed 4 weeks ahead, with a 45-minute flex window on start times.