Customer Service Advisor

We Manage Jobs(WMJobs); Dudley; On-site; GBP 25,000 - 28,000; Part time

Job summary

An established industry player is seeking enthusiastic Customer Services Advisors to join their dynamic team. In this role, you will provide high-quality customer service and guidance on various council services, working in a hybrid environment. You will handle a variety of service requests, requiring strong IT literacy and the ability to adapt to changing business needs. This position offers the opportunity to work within a supportive team, where no two days are the same, and your contributions will significantly impact the community. If you are passionate about delivering excellent service and thrive in a fast-paced environment, we encourage you to apply!

Qualifications

• Strong IT literacy to operate multiple computer systems.
• Ability to assess eligibility against legislation or council policies.

Responsibilities

• Provide high-quality customer service and guidance on council services.
• Handle service requests via telephone, electronic, and face-to-face interactions.

Skills

Customer Service Skills

IT Literacy

Problem Solving

Communication Skills

Education

High School Diploma

Tools

Computer Systems

Job description

Customer Services Advisors provide high quality customer service, comprehensive information and guidance on all council services.

Location: Variable around the Dudley Borough / Hybrid working according to business needs

Hours: Part time

Salary: Grade 5 (£25,584 - £27,269 Pro-rata)

Contract: Permanent

We are currently seeking new staff for our Customer Services team, working initially on housing repairs which is open 7 days per week, 08:00 to 19:00. No one day is ever the same! Over time you will be trained on many different subject types.

We will fill several posts over our 7 day, extended hours rota. We are interested to hear from part time as well as full time applicants. Please tell us in your application, if you wish to apply for part time hours, what days/times you are available to work.

We deal with thousands of service requests every day. Customer Services Advisors are multi-skilled, delivering telephone, electronic and occasional face to face services in a busy and performance managed environment.

You may be assessing eligibility against legislation or council policies, establishing needs, clarifying details and researching issues in order to provide solutions and raise service requests.

Strong IT literacy will enable you to operate multiple computer systems.

Your ability to learn will be pivotal with regular service, legislative, policy and procedural updates.

Are you enthusiastic about providing high standards of customer service to our diverse community? Can you remain calm and work accurately under pressure? Can you react to change and respond to business needs with keenness and flexibility? We very much welcome your application.

For further information please contact Emma Skitt or Liam Massey on 01384 811555 or via email on: [e-mail] or [e-mail].

Please note that part of the interview process will consist of a test to assess applicant’s customer service skills.

NB: We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail].

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/.

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail].

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/.

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.

#LI-DMBC2019

Attached documents
Customer Service Advisor - Person Spec (PT)
Customer Service Advisor - Job Description (PT)
Benefits List