Customer Service Advisor

NEXT Retail Ltd.; Doncaster; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated customer service advisors to join their team in Doncaster. In this dynamic role, you will be the friendly voice of the company, tackling customer queries with a focus on exceptional service. With comprehensive training and ongoing support, you will have the opportunity to grow your skills in a fast-paced environment. The role offers flexible shifts, competitive pay, and a chance to earn quarterly bonuses based on performance. If you are passionate about helping others and thrive in a team-oriented atmosphere, this position is perfect for you!

Benefits

25% off most products

Quarterly bonuses

Free parking

Early VIP access to sales

Discounts at Staff Shops

10% off partner brands

Access to digital GP

Financial Wellbeing services

Discounted gym memberships

Support Networks access

Qualifications

• Strong customer service skills with a focus on resolving queries.
• Ability to handle multiple communication channels effectively.

Responsibilities

• Provide exceptional customer service and resolve queries efficiently.
• Handle calls, emails, and webchats while meeting performance targets.

Skills

Customer Service

Problem Solving

Communication

Computer Proficiency

Tools

Call Handling Software

Email Systems

Live Chat Tools

Job description

Doncaster, South Yorkshire, United Kingdom

Job Description

• £12.39 per hour (plus £1 per hour weekend premium)*
• Quarterly bonus and enhanced pay rates available and achievable
• Start date: 28th April 2025 (3 weeks full time paid training Monday-Friday 9am-5pm)
• Shifts: Part time, 4 days on 4 days off 11am-9pm weekdays and 9am-7pm weekends, 33.25 hours p/w (with flex up hours)**

*Upon successful completion of your probationary period, there is a possibility to receive a performance-related quarterly bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.

About the role

Customer service – we all need it at some point, and let’s face it, we’ve all complained when a company doesn’t quite hit the mark when we need them most! At NEXT we want to deliver not just good service, but exceptional service that wows! Ticking boxes? Not our style. We go above and beyond because our customers deserve nothing less than exceptional!

A day in the life of our Advisors

As a NEXT representative, you’ll be the friendly voice of NEXT whenever our customers contact us. From helping with faulty goods and incorrect items to sorting billing issues and returns, you’ll handle a variety of queries. Your goal? To resolve everything. It’s about taking ownership from start to finish – as we’re passionate about getting it right every time!

You’ll be handling calls, emails, live webchats and work with our systems, so it’s important we have people who are comfortable using these tools. Don’t worry, we’re not expecting you to be the next Bill Gates when it comes to tech – just someone who’s confident and capable with computers!

Of course, there are targets to meet – things like the number of contacts per hour. However the majority of your bonus relates to you resolving the customer's query. But what really matters is that you’ll customise every conversation to the customer on the other end, offering them the best options to solve their issue. Some calls will be tricky – after all, not everyone’s calling to say, "Thanks for delivering my parcel!" But if you’re resilient and genuinely eager to help, you’ll thrive in this role.

How we support you!

We’re not expecting you to have it all figured out from day one – we’re all about helping you grow! That’s why we offer three weeks of full-time paid training, plus ongoing coaching to support you. No call centre experience? No problem! We know there are tons of amazing transferable skills from retail, hospitality, and care roles that’ll set you up for success. We’ve got your back!

What's NEXT?

Submit your online application today and take the first step toward an exciting future with us! Your application will then be reviewed by a team member, who will reach out to you soon.

Additional information

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application at NEXT for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next NEXT sponsorship.

**During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organized schedule for our employees!

About Us

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland? We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

About some of our Benefits

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Quarterly bonuses
• Free parking on Next authorised sites
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• 10% off most partner brands & up to 15% off Branded Beauty
• Restaurants with great food at amazing prices
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access a digital GP and other free health and wellbeing services
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [e-mail] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

Job Info

• Job Identification 69721
• Job Category Customer Services
• Posting Date 04/10/2025, 09:26 AM
• Locations Next CST, Armthorpe Doncaster, South Yorkshire, DN3 3FQ, GB