Temporary Inbound Customer Service Advisor

Office Angels; Greater Manchester; On-site; GBP 15,000 - 21,000; Full time

Job summary

Office Angels in Stockport (Cheadle Heath) seeks an Inbound Customer Service Advisor for a temporary, office-based role with on-site parking. Working Monday to Friday, 9:00–17:30, with a 1-hour lunch, the position offers £13.33 per hour.

The role is ASAP starting and lasts about 3 months, providing a fast-paced environment for customer-facing support. You will be the first point of contact for customers, handling parcel status, order placing, and out-of-stock inquiries, while efficiently

Qualifications

• Customer-focused approach to resolving queries.
• Strong verbal and written communication abilities.
• Confident and proactive in handling customer calls.

Responsibilities

• Respond to enquiries about parcel status.
• Assist customers with placing orders.
• Address concerns about out-of-stock products online.
• Manage adhoc tasks and respond to emails efficiently.

Skills

Customer-focused

Communicative

Confident

Organised

Team player

Job description

Inbound Customer Service Advisor

Cheadle Heath, Stockport (Parking Onsite)

Monday-Friday (Office Based)

9am-5.30pm - 1hr Lunch

£13.33 per hour

ASAP - 3months

Our client, a supplier of products for various medical practices are seeking a confident Inbound Customer Service Advisor to support their team. This temporary position offers an exciting opportunity to engage with customers and assist them with their queries in a fast-paced environment. If you are passionate about providing exceptional service and thrive in a customer-oriented role, this could be the perfect fit for you!

You must feel comfortable and confident being on the phone!

Key Responsibilities

As an Inbound Customer Service Advisor, you will be the first point of contact for customers, handling a range of day-to-day queries, including:

• Responding to enquiries about the status of parcels
• Assisting customers with placing orders
• Addressing concerns regarding out-of-stock products online
• Managing adhoc tasks and responding to emails efficiently

What Our Client Is Looking For

The ideal candidate will possess the following skills and attributes:

• Customer-Focused: A genuine passion for helping customers and resolving their concerns.
• Communicative: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
• Confident: Comfortable handling customer queries and providing solutions in a timely manner.
• Organised: Strong multitasking abilities to manage various inquiries and tasks simultaneously.
• Team Player: Ability to collaborate effectively with colleagues to ensure customer satisfaction.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.