Customer Service Advisor

Search Consultancy; Cumbernauld; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant team as a Customer Service Advisor in Cumbernauld! This temporary role offers a pay rate of £12.21 per hour with potential for permanent placement. You'll be the first point of contact for customers, handling inquiries and resolving issues while ensuring high levels of satisfaction. If you have a passion for helping others and excellent communication skills, apply now!

Qualifications

• Excellent verbal and written communication skills.
• Ability to deliver outstanding customer service.
• Strong computer navigation and operation skills.

Responsibilities

• Provide top-notch support via phone, email, or instant message.
• Manage a high volume of consumer inquiries and troubleshoot issues.
• Document support requests and ensure accurate customer information.

Skills

Communication Skills

Customer Service Excellence

Tech Savvy

People Skills

Team Player

Job description

Exciting Customer Service Opportunity!
Start Dates: April/May
Pay Rate: £12.21 per hour (weekly pay)
Contract Type: Temporary with potential to go permanent
Location: Cumbernauld
Hours: 35 hours per week, 7 days a week, shifts between 7am - 11pm on a rota basis (rota set 3 weeks in advance).

Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use?

We have an exciting opportunity for you to join our vibrant and friendly team as a Customer Service Advisor!
What You'll Do:
* Be the First Point of Contact: Provide top-notch support via phone, email, or instant message.
* Handle Inquiries: Manage a high volume of consumer inquiries about our products and services, resolving a targeted percentage.
* Troubleshoot Issues: Identify the root cause of problems and use resources to resolve them efficiently.
* Document Support Requests: Track and document inbound support requests, ensuring accurate notation of issues.
* Update Customer Information: Ensure accurate entry of contact information.
* Meet Job Standards: Adhere to quality standards, schedules, and average handle time.

What We're Looking For:
* Customer Service Excellence: Deliver outstanding service to ensure high levels of customer satisfaction.
* Communication Skills: Excellent verbal and written abilities.
* Tech Savvy: Strong computer navigation and operation skills.
* People Skills: Demonstrate effective interpersonal skills and sensitivities when dealing with others.
* Team Player: Ability to work both independently and collaboratively.
Ready to embark on this exciting journey? Apply now and become a part of our dynamic team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age