Customer Care Account Manager

Acorn by Synergie; Exeter; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

On-the-job degree

Career progression

Sat from home (1 in 4)

Job summary

Acorn by Synergie in Exeter is seeking an experienced Account Manager to grow client accounts and build strong relationships with a diverse client base. The role focuses on identifying new business opportunities, cross-selling and delivering excellent customer service.

The position is permanent, with a 8:30am-5pm schedule from Monday to Friday and one Saturday in four from home. Salary ranges £28,000-£32,000 depending on experience, with opportunities for on-the-job degree and career progression.

Qualifications

• Previous experience in account management, sales, retail management, hospitality management or customer care.

Responsibilities

• Build strong relationships with new and existing clients, from sole traders to senior leaders.
• Identify opportunities to develop and grow client accounts.
• Support business growth through cross-selling and upselling.
• Handle client queries professionally and provide effective solutions.
• Work closely with the Manager to achieve business objectives.
• Develop new business through networking, marketing, community engagement and client meetings.
• Take a consultative approach to understand client needs and identify suitable solutions.
• Maintain strong, long-term B2B relationships.
• Monitor market and client activity to identify new opportunities.

Skills

Account management

Sales

Customer care

Communication

Relationship-building

Job description

Account Manager | Customer Account Manager | Client Account Manager

Exeter | £28,000-£32,000 per annum | 8:30am-5pm | Monday-Friday | Permanent | 1 Saturday in 4 from home

Introduction

Acorn by Synergie is recruiting for an experienced Account Manager / Customer Account Manager to join a growing business in Exeter. This is an excellent opportunity for someone with a background in retail management, hospitality management, customer care or sales management who enjoys building relationships, identifying new business opportunities and delivering excellent customer service. With ambitious growth plans, the role offers excellent opportunities for career progression and professional development, including the opportunity to gain an on-the-job degree.

What We Offer

• £28,000-£32,000 per annum, depending on experience.
• Permanent position.
• Monday to Friday, 8:30am-5pm.
• One Saturday in four, working from home.
• Opportunity to gain an on-the-job degree.
• Excellent career progression opportunities.
• Supportive environment where your contribution is recognised and rewarded.

Key Duties

• Build strong relationships with new and existing clients, from sole traders to senior leaders.
• Identify opportunities to develop and grow client accounts.
• Support business growth through cross-selling and upselling.
• Handle client queries professionally and provide effective solutions.
• Work closely with the Manager to achieve business objectives.
• Develop new business through networking, marketing, community engagement and client meetings.
• Take a consultative approach to understand client needs and identify suitable solutions.
• Maintain strong, long-term B2B relationships.
• Monitor market and client activity to identify new opportunities.

Requirements

• Previous experience in account management, sales, retail management, hospitality management or customer care.
• Experience winning new business and developing B2B relationships.
• Customer-focused approach with a strong commercial mindset.
• Excellent communication and relationship-building skills.
• Confident handling queries and identifying opportunities to cross-sell and upsell.
• Tenacious, proactive and commercially curious.
• Strong questioning and listening skills.
• Willingness to learn and develop professionally.
• Positive, can-do attitude and commitment to supporting business growth.

Acorn by Synergie acts as an employment agency for permanent recruitment