Customer Service Advisor

Aligra Personnel Ltd; Coryton; On-site; GBP 18,000 - 26,000; Full time

Job summary

Aligra Personnel Ltd is seeking a Customer Service Operative at a busy London Gateway logistics hub. The role blends customer-facing duties with administration, in a fast-paced team environment.

Ideal candidates will have strong communication skills, experience in customer service or admin, and good IT skills (MS Office). Join a reputable logistics operation with clear progression opportunities.

Qualifications

• Experience in customer service or administrative roles, preferably in logistics.
• Strong communication and IT skills, including MS Office.
• Reliable, punctual and able to work as part of a team.

Responsibilities

• Provide excellent customer service via phone, email, and face-to-face.
• Handle enquiries, resolve issues and ensure customer satisfaction.
• Manage data entry and administrative tasks with accuracy.
• Coordinate with internal teams and external partners to support logistics operations.
• Maintain up-to-date records and prepare reports as required.
• Support daily operational tasks to meet service level agreements.

Skills

Customer service

Administrative support

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Are you passionate about delivering outstanding customer service and enjoy working in a fast-paced environment? Our client, based at the vibrant London Gateway logistics hub, is looking for a confident Customer Service Operative to join their team. This role offers the perfect blend of customer-facing and administrative duties, ideal for someone who thrives on variety and teamwork.

Have you worked for companies like DHL, Kuehne + Nagel, or Wincanton? If so, this could be the ideal next step in your career! We're seeking proactive individuals who are ready to take ownership of their role and contribute to a dynamic logistics operation.

Why you'll love this role:

• Competitive pay at £16.00 per hour, equating to approximately £640 weekly (based on 40 hours)
• Opportunity to develop your skills in both customer service and administrative support
• Join a supportive, well-established team at one of London's busiest freight and logistics centres
• Gain valuable experience working with leading logistics industry players
• Dynamic working environment with clear career progression possibilities

Your key responsibilities will include:

• Providing excellent customer service via phone, email, and face-to-face interactions
• Handling enquiries, resolving issues, and ensuring customer satisfaction at all times
• Managing data entry and administrative tasks with accuracy and attention to detail
• Coordinating with internal teams and external partners to support smooth logistics operations
• Maintaining up-to-date records and preparing reports as required
• Supporting daily operational tasks to help meet service level agreements

What we're looking for:

• Strong communication skills and a friendly, professional demeanour
• Previous experience in customer service or administrative roles, preferably within logistics or supply chain sectors
• Ability to multitask and work efficiently under pressure
• Good IT skills, including Microsoft Office (Excel, Word, Outlook)
• Reliable, punctual, and a team player with a positive attitude