Customer Service Administrator

White Recruitment; Corringham; On-site; GBP 30,000 - 32,000; Full time

Job summary

White Recruitment seeks a Customer Service Administrator for a permanent role at London Gateway, Thurrock. You will deliver high-quality administrative and customer service support to coordinate transport operations.

The role involves liaising with customers, operators, drivers, planning teams and depots to ensure bookings and container movements are managed accurately. This position offers a salary up to £32,000 per year.

Qualifications

• Experience in the transport, logistics, shipping, or container industries is essential.
• Proven track record in customer service or administrative roles.
• Ability to work under pressure with high accuracy.

Responsibilities

• Act as the primary contact for customers, operators and drivers while ensuring smooth daily operations.
• Provide administrative support to the transport operations team and drivers.
• Maintain clear communication across email, phone and portals.
• Process export bookings and perform vessel checks for shipment accuracy.
• Verify PODs and confirm bookings with shipping lines.
• Respond to on-site queries and resolve issues with relevant departments.
• Monitor customer portals and EDI systems to keep information up to date.
• Prepare and share the daily VIP customer list with operators and management.

Skills

Organisational skills

Time management

Communication

Microsoft Office

Customer service

Attention to detail

Tools

Outlook

Excel

Word

Job description

Customer Service Administrator (484235) Thurrock, England

Salary: GBP30000 - GBP32000 per annum

Customer Service Administrator – London Gateway – Up to £32,000

The Customer Service Administrator is responsible for delivering high quality administrative and customer service support to ensure the efficient coordination of transport operations.

The role involves liaising with customers, operators, drivers, planning teams, shipping lines, and depots to maintain effective communication, resolve operational queries, and ensure bookings and container movements are managed accurately and efficiently.

Job Type: Permanent

Salary: Up to £32,000

Key Responsibilities

• Act as the primary point of contact for customers, operators, and drivers, providing timely information and ensuring the smooth flow of daily operations.
• Provide operational and administrative support to the Day 1 team, transport operators, and drivers.
• Maintain clear and effective communication across multiple platforms, including email, telephone, and customer portals.
• Process export bookings and carry out vessel checks to ensure shipment accuracy.
• Verify twinned containers by checking Proof of Deliveries (PODs) and confirming bookings with shipping lines to ensure containers are allocated to the correct shipments.
• Review shipment special instructions (including Wooden Floor, CDOF, Food Grade, and other cargo requirements) and ensure all relevant remarks are accurately recorded and communicated.
• Respond promptly to on‑site operational queries and resolve issues in collaboration with relevant departments.
• Submit additional charges where applicable and proactively advise customers of potential demurrage charges.
• Meet departmental performance targets while adhering to customer specific procedures and service level agreements.
• Process depot amendments and liaise closely with the planning team to ensure operational accuracy.
• Manage off hire and container checks, ensuring the correct SCAC codes are applied for all shipping lines.
• Review shipment information, verify container sizes, assess reload opportunities, and monitor container age to support effective planning.
• Conduct stock checks with storage depots to ensure containers booked under company accounts are accurately tracked and prevent loss within the system.
• Maintain customer portals and utilise Electronic Data Interchange (EDI) systems to ensure customers receive accurate and up‑to‑date shipment information.
• Prepare and distribute the daily VIP customer list to operators and management and maintain the VIP Customer List document for future bookings.
• Ensure shared mailboxes are effectively managed, with emails categorised, prioritised, and actioned appropriately.
• Carry out location suitability checks for house moves and London deliveries to confirm accessibility for Heavy Goods Vehicles (HGVs).
• Perform general administrative duties to support customer requirements and the wider operations team.
• Maintain accurate records and ensure compliance with company procedures and customer requirements.

Skills and Experience

• Experience within the transport, logistics, shipping, or container industry is essential.
• Previous experience in a customer service or administrative role.
• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.
• Ability to prioritise workload and work effectively under pressure.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Ability to build positive working relationships with customers, colleagues, and external partners.
• Knowledge of export bookings, shipping line procedures, container management, and depot operations.
• Experience using customer portals, transport management systems, and EDI platforms.