Customer Service Advisor

Aligra Personnel Ltd; Corringham; On-site; GBP 45,847,000 - 55,016,000; Full time

Job summary

Aligra Personnel Ltd at London Gateway is seeking a Customer Service Operative to deliver outstanding service in a fast-paced logistics environment. The role blends customer-facing duties with essential administrative tasks and reports to a busy operations team.

You will handle inquiries, resolve issues, and maintain accurate records while collaborating with internal and external partners. Experience in logistics or supply chain is a plus, with strong IT skills and a proactive mindset.

Qualifications

• Strong communication skills.
• Previous experience in customer service or administrative roles, preferably within logistics or supply chain sectors.
• Good IT skills, including Microsoft Office (Excel, Word, Outlook)

Responsibilities

• Providing excellent customer service via phone, email, and face-to-face interactions
• Handling enquiries, resolving issues, and ensuring customer satisfaction at all times
• Managing data entry and administrative tasks with accuracy and attention to detail
• Coordinating with internal teams and external partners to support smooth logistics operations
• Maintaining up-to-date records and preparing reports as required
• Supporting daily operational tasks to help meet service level agreements

Skills

Communication skills

Teamwork

Multitasking

Punctuality

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Are you passionate about delivering outstanding customer service and enjoy working in a fast-paced environment? Our client, based at the vibrant London Gateway logistics hub, is looking for a confident Customer Service Operative to join their team. This role offers the perfect blend of customer-facing and administrative duties, ideal for someone who thrives on variety and teamwork.

Have you worked for companies like DHL, Kuehne + Nagel, or Wincanton? If so, this could be the ideal next step in your career! We're seeking proactive individuals who are ready to take ownership of their role and contribute to a dynamic logistics operation.

Why you'll love this role:

• Competitive pay at £16.00 per hour, equating to approximately £640 weekly (based on 40 hours)
• Opportunity to develop your skills in both customer service and administrative support
• Join a supportive, well-established team at one of London's busiest freight and logistics centres
• Gain valuable experience working with leading logistics industry players
• Dynamic working environment with clear career progression possibilities

Your key responsibilities will include:

• Providing excellent customer service via phone, email, and face-to-face interactions
• Handling enquiries, resolving issues, and ensuring customer satisfaction at all times
• Managing data entry and administrative tasks with accuracy and attention to detail
• Coordinating with internal teams and external partners to support smooth logistics operations
• Maintaining up-to-date records and preparing reports as required
• Supporting daily operational tasks to help meet service level agreements

What we're looking for:

• Strong communication skills and a friendly, professional demeanour
• Previous experience in customer service or administrative roles, preferably within logistics or supply chain sectors
• Ability to multitask and work efficiently under pressureGood IT skills, including Microsoft Office (Excel, Word, Outlook)
• Reliable, punctual, and a team player with a positive attitude

Aligra recruits on behalf of our client to find talented individuals who want to grow their careers. If you're motivated, dependable, and customer-focused, we want to hear from you.

Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK's leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive and Engineering, Driving and Industrial, Hospitality and Professional and Executive sectors.