Customer Service Advisor

Pertemps; Coleshill CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as a Customer Service Advisor in Coleshill, where you will support hospitality clients with their queries and orders. This role offers a chance to build a rewarding career in a fast-paced environment, with full training provided. Enjoy a modern office atmosphere and the opportunity for growth, as holiday entitlement increases after your initial weeks of service. If you are a clear communicator who enjoys problem-solving, this is the perfect opportunity to make a real impact in the hospitality industry.

Benefits

Boosted Holiday Entitlement

Full Training and Mentoring

Modern Office Environment

Supportive Team

Qualifications

• 12 months experience in customer care or contact centre roles.
• Ability to handle inbound calls and resolve queries effectively.

Responsibilities

• Handle inbound calls and emails from hospitality clients.
• Process orders quickly and maintain client records.
• Follow up with clients to ensure satisfaction.

Skills

Customer Care

Communication Skills

Problem Solving

Order Processing

Tools

Internal Systems

Job description

Long term opportunity with permanent prospects

Boosted holiday - 33 days per annum

Outstanding, recently renovated premises

Customer Service Advisor – Join Our Friendly Team in Coleshill!

Looking to build a career in a fast-paced, people-focused role? We’re hiring a Customer Service Advisor working for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same.

About the Role:

As a Customer Service Advisor, you’ll be the go-to person for our clients, ensuring they receive timely and effective support. You'll work Monday to Friday on staggered shifts—7.5 hours per day, starting as early as 7:00am and finishing no later than 6:30pm.

Your Daily Responsibilities Will Include:

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Pay & Benefits:

• Starting rate: £12.21 per hour
• Rising to £12.50 per hour after 12 weeks
• Holiday entitlement increases from 28 to 33 days per annum after 12 weeks of service
• Full training and mentoring provided
• Modern office environment with a close-knit, supportive team

Applicants should have at least 12 months experience in roles involving customer care, contact centre work, inbound complaint & query handling, or order processing, as we seek individuals who can make an immediate impact on the business.

If you’re a clear communicator, enjoy solving problems, and want to be part of a company that supplies some of the most exciting names in hospitality, apply today to become our next Customer Service Advisor!