Customer Service Advisor

FMG Repair Services Limited; Cambridge; On-site; GBP 30,000; Full time

Job summary

FMG Repair Services Limited is seeking a Customer Service Advisor in Cambridge. This permanent role involves being the first point of contact for customers and delivering excellent service in a dynamic environment. With a competitive salary of £29,284.92 per annum along with a broad range of benefits, this is a fantastic opportunity to join a leading company in the accident repair industry.

Benefits

Uncapped monthly bonus schemes

Additional leave on your birthday

Free life assurance

Employee vehicle-leasing schemes

Pension & share scheme

Benefits App with discounts

Well-being services

Financial Wellbeing app (Wagestream)

Qualifications

• Full UK Manual Driving Licence required.
• Experience in customer service is preferred.

Responsibilities

• Act as the first point of contact for customers.
• Ensure customer satisfaction through effective communication.
• Coordinate with the Bodyshop and third parties.

Skills

Customer Service

Flexibility

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Customer Service Advisor

Reference: JUN20250730

Expiry date: 2025-06-30 15:45:00.000

Location: Cambridge

Benefits: A superb range of benefits

Duration: Permanent

Customer Service Advisor

Salary - £29,284.92 per annum with opportunity to earn bonus

45 hours per week

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Cambridge.

As the first point of contact you'll speak to the customer, the Bodyshop and any third parties to make sure every customer has an excellent experience. You'll need to be flexible as no two days are the same. You'll also need a driving licence if you're going to be part of the team.

You will need a Full UK Manual Driving Licence

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday!
• an additional days' leave to celebrate your birthday each year,
• free life assurance (x2 your basic salary)
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We are agile. We are experts. We are imaginative. We are reliable.