Customer Service Advisor

FMG Repair Services Limited; Cambridge; On-site; GBP 29,000 - 34,000; Full time

Job summary

Join a leading Accident and Collision Repair specialist as a Customer Service Advisor in Cambridge. In this permanent position, you'll ensure excellent customer experiences while enjoying a competitive salary and a variety of benefits. We're looking for someone with strong customer service skills and a Full UK Manual Driving Licence to excel in a dynamic environment.

Benefits

Uncapped monthly bonus schemes

Additional leave for your birthday

Free life assurance (x2 your salary)

Employee vehicle-leasing schemes

Pension & share schemes

Retail discounts and cashback deals

Well-being services including GP support

Financial wellbeing tools like Wagestream

Opportunities for earnings through bonuses

Investment in your growth and career progression

Qualifications

• Experience as a Customer Service Advisor is required.
• A Full UK Manual Driving Licence is mandatory.
• Ability to adapt to diverse customer needs.

Responsibilities

• Act as the first point of contact for customers.
• Ensure a positive experience for every customer.
• Communicate effectively with various stakeholders.

Skills

Customer service

Flexibility

Job description

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Customer Service Advisor

Reference: JUN20250730

Expiry date: 15:45, Mon, 30th Jun 2025

Location: Cambridge

Benefits: A superb range of benefits

Duration: Permanent

Customer Service Advisor

Salary - £29,284.92 per annum with opportunity to earn bonus

45 hours per week

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Cambridge.

As the first point of contact you'll speak to the customer, the Bodyshop and any third parties to make sure every customer has an excellent experience. You'll need to be flexible as no two days are the same. You'll also need a driving licence if you're going to be part of the team.

You will need a Full UK Manual Driving Licence

Why choose FMG RS?

We offer a fantastic basic salary and a range of benefits including:

• Uncapped monthly bonus schemes and guaranteed bonus during holidays
• Additional leave for your birthday
• Free life assurance (x2 your salary)
• Employee vehicle-leasing schemes
• Pension & share schemes
• Retailer discounts and cashback deals via our Benefits App
• Well-being services including GP, mental health support, physiotherapy, health cash plan, dental, and travel insurance
• Financial wellbeing tools like Wagestream
• Part of ZIGUP, a leading provider of mobility solutions
• Opportunities for earning through bonuses
• Investment in your growth and career progression
• Growing industry with investments in EV capabilities and training centers

Join the FMG RS family

We believe our people are our greatest asset, and we strive to be agile, expert, imaginative, and reliable.