Customer Service Advisor

FMG Repair Services Limited; Cambridge; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading Accident and Collision Repair company is looking for a Customer Service Advisor in Cambridge. This permanent role offers a basic salary of £29,284.92 per annum, with additional bonuses and excellent benefits. Join a dynamic team that values customer satisfaction and employee development.

Benefits

Uncapped monthly bonus schemes

Additional days' leave for birthdays

Free life assurance

Employee vehicle-leasing schemes

Pension & share scheme

Well-being services

Financial control app

Opportunities for earnings growth

Investment in development and career progression

Qualifications

• Experienced Customer Service Advisor required.
• Must have Full UK Manual Driving Licence.
• Ability to handle multiple tasks and provide excellent customer experience.

Responsibilities

• Act as first point of contact for customers and third parties.
• Ensure every customer has an excellent experience.
• Communicate effectively with the Bodyshop and customers.

Skills

Customer Service

Communication

Flexibility

Education

Full UK Manual Driving Licence

Job description

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Customer Service Advisor

Reference: JUN20250730

Expiry date: 15:45, Mon, 30th Jun 2025

Location: Cambridge

Benefits: A superb range of benefits

Duration: Permanent

Customer Service Advisor

Salary - £29,284.92 per annum with opportunity to earn bonus

45 hours per week

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Cambridge.

As the first point of contact, you'll speak to the customer, the Bodyshop, and any third parties to ensure every customer has an excellent experience. Flexibility is required as no two days are the same. A driving licence is necessary if you are to be part of the team.

You will need a Full UK Manual Driving Licence.

Why choose FMG RS?

We offer a fantastic basic salary and much more. Benefits include:

• Uncapped monthly bonus schemes plus guaranteed average bonus during holidays
• Additional days' leave to celebrate your birthday
• Free life assurance (x2 your basic salary)
• Employee vehicle-leasing schemes
• Pension & Save-as-you-earn share scheme
• Benefits App with retailer discounts and cashback deals
• Well-being services including 24/7 GP, mental health support, physiotherapy, health cash plan, dental, and travel insurance
• Wagestream app for financial control and benefits
• Part of ZIGUP, a leading provider of mobility solutions
• Opportunities for earnings growth through bonus schemes
• Investment in your development and career progression

Join the FMG RS family

We pride ourselves on having the best people in the industry. We are agile, experts, imaginative, and reliable. Apply now and be part of our success story.