Customer Service Advisor

ZIGUP plc; Cambridge; On-site; GBP 29,000 - 34,000; Full time

Job summary

ZIGUP plc is seeking an experienced Customer Service Advisor for its busy site in Cambridge. This permanent position offers a competitive salary of £29,284.92 per annum and various benefits, ensuring a supportive work environment and opportunities for bonuses. The role requires strong communication skills and a Full UK Manual Driving Licence, emphasizing customer satisfaction in an industry-focused on accident and collision repair.

Benefits

Uncapped monthly bonus schemes

Additional day off for birthdays

Free life assurance (x2 your basic salary)

Employee vehicle-leasing schemes

Pension and save-as-you-earn share schemes

Well-being services including 24/7 GP

Financial control services

Investment in growth and progression

Qualifications

• Must have a Full UK Manual Driving Licence.
• Experience in customer service required.

Responsibilities

• Act as the first point of contact for customers, Bodyshop, and third parties.
• Ensure excellent customer experiences and handle varying daily tasks.

Skills

Customer service excellence

Flexibility

Communication skills

Problem solving

Job description

We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess all the potential and skills necessary to help us meet future business challenges.

Position not right for you? Share it with someone you know.

Customer Service Advisor

Reference: JUN20250730

Expiry date: 15:45, Mon, 30th Jun 2025

Location: Cambridge

Benefits: A superb range of benefits

Duration: Permanent

Customer Service Advisor

Salary - £29,284.92 per annum with opportunity to earn bonus

45 hours per week

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Cambridge.

As the first point of contact, you'll speak to the customer, the Bodyshop, and any third parties to ensure every customer has an excellent experience. Flexibility is required as no two days are the same. A driving licence is necessary if you will be part of the team.

You will need a Full UK Manual Driving Licence.

Why choose FMG RS?

We offer a fantastic basic salary, along with many benefits including:

• Uncapped monthly bonus schemes and a guaranteed average bonus during holidays
• An additional day off for your birthday
• Free life assurance (x2 your basic salary)
• Exclusive employee vehicle-leasing schemes
• Pension and save-as-you-earn share schemes
• A Benefits App with discounts and cashback deals
• Well-being services including 24/7 GP, mental health support, physiotherapy, and health plans
• Wagestream for financial control and benefits
• Part of ZIGUP, a leading provider of mobility solutions supporting customers across the UK, Ireland, and Spain
• Opportunities to earn through excellent bonus schemes
• Investment in your growth and progression within FMG RS and the wider ZIGUP business
• Growing industry presence with investments in EV capabilities, workshops, and training centers

Join the FMG RS family

With the best people in the industry, we believe no one else can do what we do as well as us. What are you waiting for?

We are agile. We are experts. We are imaginative. We are reliable.