Customer Service Advisor

FMG Repair Services Limited; Cambridge; On-site; GBP 30,000; Full time

Job summary

Join FMG Repair Services Limited as a Customer Service Advisor in Cambridge, providing outstanding service as the first point of contact for customers and third parties. Enjoy a competitive salary along with uncapped bonuses and a range of exceptional benefits in a growing company focused on development and innovation.

Benefits

Uncapped monthly bonus schemes

Guaranteed bonus during holidays

Additional leave for birthday

Free life assurance (x2 salary)

Employee vehicle-leasing schemes

Pension & save-as-you-earn share scheme

Retailer discounts via Benefits App

24/7 GP and mental health support

Investment in development and career progression

Qualifications

• Experience in customer service required.
• Full UK Manual Driving Licence necessary.

Responsibilities

• Act as the first point of contact for customers and third parties.
• Ensure an excellent customer experience.

Skills

Customer Service

Flexibility

Job description

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Customer Service Advisor

Reference: JUN20250730

Expiry date: 15:45, Mon, 30th Jun 2025

Location: Cambridge

Benefits: A superb range of benefits

Duration: Permanent

Customer Service Advisor

Salary - £29,284.92 per annum with opportunity to earn bonus

45 hours per week

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Cambridge.

As the first point of contact you'll speak to the customer, the Bodyshop and any third parties to ensure every customer has an excellent experience. Flexibility is needed as no two days are the same. A driving licence is required for team participation.

You will need a Full UK Manual Driving Licence.

Why choose FMG RS?

We offer a fantastic basic salary, along with many benefits including:

• Uncapped monthly bonus schemes and guaranteed bonus during holidays
• Additional leave to celebrate your birthday
• Free life assurance (x2 your basic salary)
• Employee vehicle-leasing schemes
• Pension & save-as-you-earn share scheme
• Retailer discounts and cashback deals via Benefits App
• Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
• Wagestream app for financial control and benefits management
• Part of ZIGUP, a leading provider of mobility solutions
• Opportunity for earnings growth through bonus schemes
• Investment in your development and career progression
• Growing company investing in EV capabilities, workshops, and training centers

Join the FMG RS family

We believe our people are our greatest asset, and we aim to be industry leaders in reliability, expertise, and innovation.