Customer Experience & Solutions Specialist

Harvey Beric Associates; Burton upon Trent; On-site; GBP 21,000 - 26,000; Full time

Job summary

Harvey Beric Associates is seeking a Customer Service Advisor to join our busy Customer Solutions team in Burton upon Trent. You will engage with customers, process orders, handle enquiries by phone and email, and help build positive relationships while delivering an exceptional experience.

The role requires previous customer service experience, excellent communication and organisational skills, and the ability to work independently or as part of a team.

Qualifications

• Previous customer service experience is essential.
• Excellent communication and organisational skills.
• Confident working independently and as part of a team.
• Strong attention to detail and ability to manage multiple priorities.
• Computer literate, with CRM experience desirable.

Responsibilities

• Process and manage customer orders accurately and efficiently.
• Handle customer enquiries via phone and email.
• Coordinate appointments and support customer accounts.
• Resolve customer complaints and provide effective solutions.
• Liaise with internal teams to ensure smooth service delivery.
• Manage shared inboxes and maintain accurate customer records.
• Provide professional and timely communication to customers and colleagues.

Skills

Customer service

Communication

Teamwork

Attention to detail

CRM experience

Tools

CRM

Job description

Harvey Beric Associates is seeking a Customer Service Advisor to join our busy Customer Solutions team in Burton upon Trent. You will engage with customers, process orders, handle enquiries by phone and email, and help build positive relationships while delivering an exceptional experience.

The role requires previous customer service experience, excellent communication and organisational skills, and the ability to work independently or as part of a team.