Customer Service Advisor

JR United Kingdom; Bristol; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable insurance/financial services company is seeking a full-time Customer Service Advisor for their Haywards Heath office. The role involves phone-based customer service and administrative tasks in a friendly, busy environment. Ideal candidates will have strong communication skills and a passion for customer satisfaction. Excellent salary and benefits are offered.

Benefits

Pension Scheme

Employee Benefits Scheme

Social Events

Staff Christmas Party

Qualifications

• Experience in a telephone-based or customer-facing/support role.
• Good general education, including GCSEs in English and Maths.

Responsibilities

• Answering and resolving customer queries via telephone and email.
• General policy administration and ensuring customer satisfaction.
• Maintaining computer records and compliance with policies.

Skills

Customer-focused

Communication

Time Management

IT Skills

Education

GCSEs in English and Maths

Job description

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Customer Service Advisor

We are delighted to be partnered with our successful, professional, and friendly client, who is seeking to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This is an office-based role offering an excellent opportunity within a reputable insurance/financial services company.

• Position: Customer Service Advisor
• Type: Full-time, permanent
• Hours: Monday-Friday, 09:00-17:00 (37.5 hours/week, including 30 min lunch)
• Location: Haywards Heath - modern offices, 10 min walk from the station, with some onsite parking and nearby free street parking
• Salary & Benefits: £25,000 - £28,000 per year, with excellent company benefits, including a pension scheme, employee benefits scheme, social events, and a staff Christmas party

The Role - Customer Service Advisor

This role involves a mix of phone-based customer service and administrative tasks in a busy, friendly office environment within an expanding and stable organization.

Customer Service Advisor duties include:

• Answering and resolving customer queries via telephone and email, taking ownership of each task
• General policy administration
• Proactively following up on customer inquiries and converting them into policies where possible
• Ensuring customer satisfaction exceeds expectations
• Producing high-quality documents and maintaining computer records
• Gaining a strong knowledge of company products
• Ensuring compliance with company and regulatory policies
• Undertaking regular learning and development activities

Experience, Competencies, and Knowledge Required

• Experience in a telephone-based or customer-facing/support role
• Good general education, including GCSEs (or equivalent) in English and Maths
• Customer-focused with a passion for exceeding expectations
• Strong verbal and written communication skills
• Good prioritization and time management skills with high accuracy
• Good IT skills and eagerness to learn new systems

For more information about this exciting Customer Service Advisor opportunity, please apply now! Shortlisting will occur soon—don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.

Please note: No discrimination based on gender, marital status, race, religion, color, age, disability, or sexual orientation. Candidates will be assessed solely on merit, qualifications, and ability to perform the duties.