Customer Service Advisor

EE; Blackburn; On-site; GBP 25,000 - 26,000; Full time

Job summary

EE is seeking a Customer Service Advisor for their Blackburn Contact Centre. This entry-level role involves assisting customers with broadband-related queries, providing training and support. The position offers a starting salary of £25,087, rising to £25,684 after 8 months, along with various employee benefits.

Benefits

Huge discounts on EE & BT products

Support in developing your career path

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required; being naturally helpful and calm is key.
• Transferrable skills from gaming or technology are beneficial.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple router questions and complex issues.

Skills

Problem Solving

Customer Relationship Building

Calmness

Job description

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Where:

EE Blackburn Contact Centre

Salary:

£25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role!

Start Date:

19th May 2025

Full Time:

37.5 hours per week

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Blackburn, where you'll be talking over the phone to customers with broadband tech-related queries. You could be helping with simple router questions or more complex issues, supporting customers throughout.

No specific experience is required; being naturally helpful, calm, and able to build relationships are key. We provide training for the rest.

We offer flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your work-life balance.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months
• Huge discounts on EE & BT products, saving hundreds annually
• Support in developing your career path
• Season Ticket Travel Loan
• Volunteering days
• Optional Private Healthcare and Dental

Join a great team with tailored training and meaningful support. What are you waiting for?

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Telecommunications

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