Customer Service Advisor

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable insurance and financial services company in Haywards Heath is seeking a full-time Customer Service Advisor. This office-based role offers a mix of phone-based customer service and administration tasks. The ideal candidate will have excellent communication skills and a passion for customer service, with a competitive salary and benefits package.

Benefits

Excellent pension scheme

Employee benefits

Social events throughout the year

Staff Christmas party

Qualifications

• Experience in a telephone-based or customer-facing/support role.
• Good general education including GCSEs.

Responsibilities

• Answering and resolving customer queries via telephone and email.
• General policy administration and ensuring customer satisfaction.

Skills

Customer-focused

Communication

Time Management

IT Skills

Education

GCSEs in English and Maths

Job description

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We are delighted to be partnered with our successful, professional, and very friendly client as they seek to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is an office-based position and offers an excellent opportunity to work within a reputable insurance/financial services company.

Customer Service Advisor

Full-time permanent role

Monday-Friday 0900-1700 (37.5 hours per week - 30 min lunch)

Role based in Haywards Heath - modern offices - 10 min walk from the station. Some parking available on-site along with nearby free street parking.

Salary - £25,000 - £28,000 per year - very good all-round company benefits, including an excellent pension scheme, employee benefits, social events throughout the year, and a staff Christmas party.

The Role - Customer Service Advisor

The role involves a daily mix of phone-based customer service and administration work in a busy and friendly office within an expanding and stable organization.

Customer Service Advisor duties include:

• Answering and resolving customer queries and taking ownership of tasks via telephone and email.
• General policy administration.
• Proactively following up on customer inquiries and converting them to policies where possible.
• Ensuring customer satisfaction is exceeded.
• Producing high-quality documents and maintaining computer records.
• Gaining a strong knowledge and understanding of company products.
• Ensuring compliance with company and regulatory policies.
• Undertaking regular learning and development.

Experience, competencies, and knowledge required

• Experience in a telephone-based or customer-facing/support role.
• Good general education, including GCSEs (or equivalent) in English and Maths.
• Customer-focused with a passion for customer service and exceeding expectations.
• Strong verbal and written communication skills.
• Good prioritization and time management skills with high accuracy levels.
• Good IT skills and eagerness to learn and develop new systems.

For more information regarding this exciting Customer Service Advisor opportunity, please apply now! Shortlisting will take place soon—don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of gender, marital status, race, religion, color, age, disability, or sexual orientation. Every candidate will be assessed solely based on their merits, qualifications, and ability to perform the duties of the job.