Customer Service Advisor

Smart10 Ltd; Biggleswade; On-site; Full time

Job summary

An exciting opportunity awaits you as a Full-Time Online Customer Service Advisor in a dynamic team within the electrical wholesales industry. This role offers a chance to thrive in a supportive environment, handling a variety of customer inquiries through calls, online chat, and email. With full training provided, you will develop your skills while contributing to a well-established company's success. Enjoy a structured work schedule, impressive office facilities, and a friendly team atmosphere. If you are motivated, enthusiastic, and enjoy helping others, this position is perfect for you!

Benefits

Annual leave starting at 20 days

Free parking

Impressive client premises and facilities

Qualifications

• Previous experience in an office-based Customer Services environment is essential.
• Good communication skills and strong work ethic are required.

Responsibilities

• Handle inbound & outbound calls to customers and internal branches.
• Assist customers with website orders and provide support.

Skills

Computer literacy

Customer service experience

Communication skills

Problem-solving

Teamwork

Job description

A new career opportunity has arisen for a Full Time, On-line Customer Service Advisor to join our client’s Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department.

This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises!

Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.

Customer Service Advisor
Working Hours: Monday to Friday 8:00am – 5:30pm
Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period.
Free Parking available
Impressive client premises and facilities
Full time office based
Salary: £12.21 per hour

Responsibilities will include:

1. Inbound & outbound calls to customers and Internal Branches.
2. Processing customer’s website placed product orders.
3. Processing internal Branch placed product orders.
4. Communicating with customers via on-line chat & e-mail communications.
5. Tracking orders and liaising with all courier networks, dealing with returns.
6. Problem solving as and when required.
7. Assisting customers when using business website, placing orders etc. offering support.
8. General office / customer service duties and administrative tasks.

Skills, Knowledge, Qualification & Experience:

1. Computer literate.
2. Previous experience in an office-based Customer Services environment is essential.
3. Customer telephone & email experience would be preferred. Good communication skills.
4. Strong work ethic and able to use own initiative.
5. Enjoy working with people and be able to work as part of a busy customer service team.

Full training will be provided internally on our client’s own in-house computer systems.

Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.