Customer Service Advisor

TeamJobs; Biggleswade; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working after 6-month probation

Free parking onsite

Luxury retail environment

Job summary

TeamJobs is seeking a Customer Service Advisor for a luxury retail brand in Biggleswade. You will join a busy, intimate team handling customer queries to the highest standard with empathy and clear communication.

The role offers hybrid working after a 6‑month probation (2 days a week at home) with a £25,000 starting salary per annum and free parking onsite. Hours are Mon–Thu 9am–5pm and Fri 9am–4pm, with a busy workload including high volumes of queries and occasional complaints by email and

Qualifications

• Excellent verbal and written communication.
• Patience and the ability to remain calm.
• Excellent interpersonal skills.
• A quick learner, you must be able to multi-task and prioritise a busy workload.
• A high level of spelling and grammar, as well as attention to detail.
• Computer literate and well organised.
• You should be able to work on your own initiative, as well as working as part of a small team and other departments.

Responsibilities

• Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner.
• Dealing with follow up calls and after sales queries from emails
• Escalating problems to the relevant department - technical/service/sales/product
• Logging and updating customer information and orders on the database
• Tracking and processing new orders and refunds
• Entering orders, checking availability and prices of products
• Assisting with any general customer service administration

Skills

Verbal and written communication

Patience

Interpersonal skills

Multi-tasking

Attention to grammar

Computer literacy

Teamwork / initiative

Job description

We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand.

You will be joining an intimate, busy, customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills.

• £25,000 starting salary per annum.
• Located at the HO in Biggleswade (free parking)
• Hybrid Working after 6-month probationary period, 2 days a week WFH
• Hours Mon - Thurs 9am -5pm and Friday 9am- 4pm

This is a very busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone.

Duties include:

• Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner
• Dealing with follow up calls and after sales queries from emails
• Escalating problems to the relevant department - technical/service/sales/product
• Logging and updating customer information and orders on the database
• Tracking and processing new orders and refunds
• Entering orders, checking availability and prices of products
• Assisting with any general customer service administration

Required Skills:

• Excellent verbal and written communication, an excellent telephone manner.
• Patience and the ability to remain calm
• Excellent interpersonal skills
• A quick learner, you must be able to multi-task and prioritise a busy workload
• A high level of spelling and grammar, as well as attention to detail
• Computer literate and well organised
• You should be able to work on your own initiative, as well as working as part of a small team and other departments.