Retail & Customer Experience Advisor

Cameron Clarke Associates t/a talent-finder; Cambridge; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Company Profit Share Scheme

Contributory Pension (up to 6%)

Life Cover

Job summary

Cameron Clarke Associates t/a talent-finder in Cambridge is seeking a Retail & Customer Experience Advisor to deliver outstanding service across direct-to-consumer websites and marketplace platforms from a busy hub.

This full-time role on Monday–Friday, 08:00–17:00 offers £27,000–£30,000 per year with a performance bonus, plus 25 days holiday, pension and life cover. You will collaborate with internal teams to ensure a seamless customer journey.

Qualifications

• Experience in a customer-focused and fast-paced environment.
• Ability to handle enquiries via phone, email, live chat and social media.
• Excellent listening skills with empathy and rapport-building.
• Strong verbal and written communication skills.
• Organised, detail-oriented and able to manage multiple tasks.

Responsibilities

• Handle incoming customer enquiries via phone, email, live chat and social media in a timely and professional manner.
• Deliver an outstanding customer experience.
• Efficiently handle customer queries with empathy, knowledge and understanding.
• Manage daily tasks across direct-to-consumer, retail and marketplace platforms, including processing orders, return requests and uploading stock inventories.
• Collaborate with internal departments (sales, logistics, brand teams) to resolve queries.
• Generate and manage reports related to customer interactions, order status and service levels.
• Conduct website audits to ensure up-to-date information is provided to consumers, including product information, FAQs and manuals.

Skills

Customer focus

Empathy

Phone etiquette

Time management

IT literacy

Multichannel support

Communication skills

Tools

Microsoft Office

Job description

Retail & Customer Experience Advisor | Cambridge, CB24 4UQ | Full Time | Monday-Friday, 08:00-17:00 | £27,000 - £30,000 per annum including performance-related bonus

Are you passionate about delivering exceptional customer experiences and building strong relationships?

Our client is a high-class brand management and distributor of premium appliances. Operating out of a state-of-the-art facility, they provide an exciting opportunity to join an established customer service team focused on delivering best-in-class service to customers across direct-to-consumer websites and marketplace platforms.

The Role

As a Retail & Customer Experience Advisor, you will deliver exceptional customer service across multiple platforms, ensuring customer enquiries are handled professionally and efficiently.

Key Responsibilities

• Handle incoming customer enquiries via phone, email, live chat and social media in a timely and professional manner
• Deliver an outstanding customer experience
• Efficiently handle customer queries with empathy, knowledge and understanding
• Manage daily tasks across direct-to-consumer, retail and marketplace platforms, including processing orders, return requests and uploading stock inventories
• Work positively across internal departments, including sales, logistics and brand teams, to solve customer queries
• Generate and manage reports related to customer interactions, order status and service levels
• Conduct website audits to ensure up-to-date information is provided to consumers, including product information, FAQs and manuals

What We're Looking For

• Experience working in a customer-focused and fast-paced environment
• A real desire to go above and beyond for customers
• Excellent listening skills with the ability to build good rapport with customers and display empathy
• A confident telephone manner, self-motivated with a drive to find the right solutions for customers
• Ability to work well under pressure, showing resilience and good time management skills
• Confidence using IT programmes, including Microsoft packages
• Ability to prioritise workload whilst being organised and efficient
• Excellent communication skills, both verbal and written
• Good attention to detail and ability to solve problems

What's In It For You

• 25 days holiday
• Company Profit Share Scheme
• Contributory Pension (up to 6%)
• Life Cover

Your data will be handled in line with GDPR.