Customer Service Advisor

The Clancy Group; United Kingdom; A distancia; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Healthcare

Annual leave 24–26 days

Employee discounts (Clancy Xtras)

Cycle to work

Employee Assistance Programme

Descripción de la vacante

Clancy is seeking a Customer Service Advisor to deliver exceptional service across the Anglian region. You will act as the link between customers and operational teams, coordinating appointments and communications to ensure a smooth journey.

In this role you will balance customer interaction with planning, administration, and stakeholder engagement, developing a broad set of skills in a supportive team. Experience in customer service and SAP/Genesys is advantageous.

Formación

• Experience in customer service or similar fast-paced roles.
• Strong IT skills with attention to detail.
• Excellent communicator across channels.

Responsabilidades

• Handle customer enquiries across multiple channels with clear, timely support.
• Coordinate and book appointments, keeping customers updated.
• Collaborate with operations to deliver services efficiently.
• Maintain accurate records and support performance reporting.
• Contribute to customer engagement campaigns and process improvements.

Conocimientos

Customer service

Administration

Scheduling

Coordination

Multi-channel support

Herramientas

SAP

Genesys

Descripción del empleo

That's why we need people like you to help us deliver on our promises. People who enjoy getting things done!

At Clancy, we're proud to work alongside Anglian Water, supporting the delivery of safe, reliable water services to thousands of customers every day. As part of this long standing partnership, we're looking for a Customer Service Advisor to join our team and play a key role in delivering an excellent customer experience across the Anglian region.
This is more than a traditional customer service role. You'll be the link between our customers and operational teams, helping to coordinate essential work, resolve enquiries, and ensure customers remain informed and supported throughout their journey.
If you enjoy building relationships, solving problems, coordinating activities, and making a real difference to customers and communities, we'd love to hear from you.

The Role

As a Customer Service Advisor, you'll be a trusted point of contact for customers, helping to ensure they receive a professional, responsive, and positive experience. You'll work closely with operational teams to coordinate appointments, manage customer communications, and support the successful delivery of programmes that help improve services across the region.
This is a varied role where no two days are the same. You'll balance customer interaction with planning, administration, and stakeholder engagement, giving you the opportunity to develop a broad range of skills within a supportive and collaborative team.

What You'll Be Doing

• Managing customer enquiries across multiple channels, providing clear, professional, and timely support.
• Coordinating and booking appointments while ensuring customers are kept informed throughout the process.
• Working closely with operational teams to help deliver work efficiently and achieve excellent customer outcomes.
• Maintaining accurate records and updating systems to support performance reporting and service delivery.
• Assisting with customer engagement campaigns and communications to increase awareness and participation in key programmes.
• Identifying opportunities to improve processes and enhance the customer experience.
• Supporting the team in achieving service targets and delivering commitments to both customers and Anglian Water.

We'd Love to Hear From You If...

You are an organised, proactive, and customer focused individual who enjoys taking ownership, building positive relationships, and finding solutions. You may have gained your experience in customer service, administration, scheduling, coordination, contact centres, utilities, housing, logistics, retail management, or another fast paced customer facing environment. You'll be a confident communicator, comfortable engaging with customers across a range of channels, while maintaining accurate records and managing competing priorities. Strong IT skills, attention to detail, and the ability to work collaboratively within a supportive team are essential. Experience with SAP or Genesys would be an advantage, although full training will be provided.

Why Join Clancy?

At Clancy, what we do matters. Every day, our teams help deliver essential infrastructure and services that support communities across the UK.

You'll join a friendly and supportive team where your contribution is valued, your ideas are encouraged, and you'll have opportunities to develop your skills and experience while helping us provide excellent service to our customers and partners.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.