Customer Service Advisor

Unum UK; Basingstoke; On-site; GBP 28,000; Full time

Job summary

A leading company in employee benefits is seeking a Customer Service Advisor in Basingstoke. The role involves providing exceptional service to clients, handling inquiries, and contributing to process improvements. The ideal candidate will possess strong communication skills and a customer-focused mindset, with opportunities for professional growth and generous benefits.

Benefits

Generous Bonus

Company funded Health Cash Plan

DC Pension scheme

Life, medical and income Insurance

Access to remote GP

Nutrition coaching

Personal training

Unlimited mental health support

Medical 2nd opinion

27 days holiday with buy/sell option

Qualifications

• Proven experience in a customer focused environment, preferably in financial services or insurance.

Responsibilities

• Provide quality call handling and written service to members, brokers, and clients.
• Challenge current processes and explore new ways of working for continuous improvement.
• Support with onboarding and training requirements for new starters.

Skills

Communication

Active Listening

Flexibility

Job description

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Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Job Posting End Date: May 25

The role

What will you be doing?

Customer Service Advisor

Location: Basingstoke (minimum 2-3 days a week in office)

Salary: £28,000

What will you bring?

We are looking for an experienced Customer Service Advisor to provide a quality call handling and written service to members, brokers, and clients. You will assist with customer enquiries and the processing of claims and policy tasks.

In This Role You Will

• Have excellent communication skills to effectively handle calls and written communications in a high customer focused manner, leading to first contact resolution.
• Provide clear, accurate and concise information.
• Have excellent soft skills and active listening abilities.
• Be able to record clear and accurate notes that reflect conversations.
• Challenge current processes and explore new ways of working for continuous improvement.
• Be able to adapt and be flexible due to changing priorities.
• Contribute to the achievement of individual, team and operational targets and objectives.
• Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
• Support with the onboarding and training requirements for new starters.
• Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures.
• Demonstrate the ability to work in a team, as well as on own initiative.

The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment.

The Successful Customer Service Advisor Can Expect

• Generous Bonus
• Company funded Health Cash Plan
• DC Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company

Unum UK