Customer Service Advisor

Sunbelt Rentals Careers; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading FTSE100 company as a Customer Service Advisor, where you'll play a vital role in enhancing customer experiences. This position involves managing customer inquiries, building relationships, and utilizing your product knowledge to improve service delivery in a dynamic environment. You’ll receive support for your career development and enjoy a flexible rewards package including generous holiday allowance and life assurance.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Great pension scheme

Qualifications

• Proven experience in a customer service role.
• Exceptional communication skills.
• Flexibility and adaptability in a fast-paced environment.

Responsibilities

• Deliver best-in-class service while maximizing upselling opportunities.
• Manage customer orders from inquiry to post-hire feedback.
• Build relationships with regular customers.

Skills

Communication

Negotiation

Teamwork

Flexibility

Initiative

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage an order from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continually improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join us, we’ll provide you with everything you need and support your success. We’ll discuss your training and development needs and your career aspirations.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, preferably handling inbound order/sales inquiries and successfully completing transactions
• Experience in the hire or construction industry is advantageous but not essential
• Experience in developing product knowledge and understanding our product range and business
• Exceptional communication skills, including negotiation and influencing abilities
• Good judgment and initiative to make decisions aligned with company policies
• A collaborative team approach
• Flexibility and adaptability in a fast-paced environment, managing multiple tasks and deadlines
• A commitment to continuous improvement and process enhancement
• Proficiency in MS Office and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals leads in equipment rental across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams turn possibilities into realities, making the impossible possible.

Our people are our greatest asset. We prioritize your health, safety, and wellbeing through initiatives like mental health campaigns, first-aider programs, and access to support services. We are committed to diversity, inclusion, and providing a respectful workplace.