Customer Service Advisor

Jago Consultants; Weybridge; On-site; GBP 18,000 - 26,000; Full time

Job summary

Prestigious Car Dealership in Weybridge is seeking a Customer Service Advisor / Parts Person to join the team. No automotive experience required, but a strong customer service background is essential.

The role involves advising customers on service and repair needs, costs, and collection arrangements, while supporting the in-house system with job cards and records. Hours are Monday to Friday 8am–6pm, with potential for one or two Saturdays per month.

Qualifications

• Previous experience within Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

Responsibilities

• Ensure customers are aware of service and repair work required in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Motivated

Full driving licence

Job description

A very exciting opportunity with a Prestigious Car Dealership in the Weybridge area of Surrey who are actively looking for a Customer Service Advisor / Parts Person to join their friendly team.

No Automotive experience is necessary. Strong Customer Service background is essential!

Job Role – Motor Vehicle Customer Service Advisor

Monday to Friday 8am to 6pm (Potentially one or two Saturdays a month.)

Customer Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Customer Service Advisor position you will have:

• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Customer Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.