Customer Service Advisor

TN United Kingdom; Barrhead; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Agent in Barrhead, where you will be a vital part of a dedicated team. This full-time role offers competitive pay, comprehensive training, and a supportive work environment. Enjoy a balance of office and remote work, along with a range of benefits including a relocation package, healthcare contributions, and opportunities for career advancement. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, this is the perfect opportunity for you to grow and succeed.

Benefits

Bonus Scheme

Relocation Package

Employee Assistance Programme

Private Healthcare Scheme

Pension Scheme

Discounts from Retailers

Long Service Recognition

Refer a Friend Bonus

Qualifications

• Previous experience in a contact centre is advantageous.
• Excellent customer service and communication skills required.

Responsibilities

• Handle inbound and outbound calls to resolve customer queries.
• Act as the first point of contact for customers.

Skills

Customer Service

Communication Skills

Self-Motivation

Target-Driven

Tools

In-House Systems

Job description

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We are currently seeking a Customer Service Agent to join our dedicated team at the Barrhead branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!

Why Join Rentokil?

• Competitive Salary Package: Start with a basic salary of £24,005 per annum
• Benefits: RI Rewards, bonus scheme and progression opportunities.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role. 2 days in the office, Monday and Thursday. However, can work in the office for 5 days a week if preferred.
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Customer Service Agent Role

As a Customer Service Agent, you will be a key member of our Contact Centre team, responsible for providing excellent service to our customers. Key responsibilities include:

• Taking inbound calls and making outbound calls to resolve a range of customer queries
• Acting as the first point of contact for all new, existing and prospective customers, providing service through your understanding of all business services, products and procedures
• Utilising our in-house systems to log customer queries
• Working towards agreed individual and team targets

Requirements:

Customer Service Agent Requirements:

• Previous experience working in a contact centre environment would be advantageous
• Excellent customer service and communication skills
• Self-motivated and target-driven
• Ability to work well in a fast-paced environment
• You may be required to pass a DBS check depending on the role you have applied for
• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

Keywords: Customer Service Agent, Rentokil Initial, Contact Centre, Call Centre Customer Service, Inbound Calls, Outbound Calls, Customer Queries, Job, Vacancy, Careers, Hiring, FTSE100, Benefits, Rewards