Customer Service Adviser (Part Time)

Hertsmere Borough Council; Borehamwood; Hybrid; GBP 22,000 - 27,000; Part time

Job summary

A local government authority in Borehamwood is seeking a part-time Customer Service Adviser to provide excellent service to residents and visitors. This role involves handling various enquiries across council services while working hybrid up to 4 days a week. Ideal candidates will have strong communication skills and a commitment to helping others. Flexible working patterns may be considered.

Benefits

27 - 32 days annual leave

Local Government Pension Scheme

Free gym membership

Cycle-to-Work scheme

Free wellbeing benefits

Employee Assistance Programme

Qualifications

• Excellent interpersonal and communication skills.
• Ability to handle various enquiries across council services.
• Experience in customer service roles.

Responsibilities

• Key point of contact for residents and visitors.
• Handle enquiries by phone, email, and in person.
• Deliver a high standard of customer service.

Skills

Interpersonal skills

Communication skills

Ability to work independently

Calm under pressure

Job description

Customer Service Adviser (Part Time)

CAPTION: Job details

• Posting date: 14 November 2025
• Salary: £26,947 per year, pro rata
• Hours: Part time
• Closing date: 01 December 2025
• Location: Borehamwood, Hertfordshire
• Remote working: Hybrid - work remotely up to 4 days per week
• Company: Hertsmere Borough Council
• Job type: Permanent
• Job reference: 1124

Summary

An opportunity has arisen within our Customer Service team for a part-time Customer Service Adviser. In this front-facing role, you'll be a key point of contact for residents and visitors, representing Hertsmere Borough Council with professionalism and empathy. You'll handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times. The role requires excellent interpersonal and communication skills, along with the ability to work independently, remain calm under pressure, and meet performance targets.

What we offer:

• 27 - 32 days annual leave (pro rata), depending on length of local government service
• All bank holidays off
• Local Government Pension Scheme
• Free gym membership
• Cycle-to-Work scheme and free Beryl Bike rides for staff
• Free wellbeing benefits (including lunchtime yoga, flu jabs, and health MOTs)
• Employee Assistance Programme

This post is offered on a permanent, part-time basis, working 22.5 hours per week, Monday to Friday, 9.30am-2pm (other working pattern could potentially be considered by the manager, such as 3 full days per week, depending on business needs).

If you're passionate about helping others and thrive in a fast-paced environment, we'd love to hear from you.

Closing Date: 10am, Monday 1st December