Customer Service Advisor

Confidential; Fareham; On-site; GBP 19,000 - 21,000; Full time

Job summary

RSR is recruiting a Customer Service Advisor to join a busy team in Fareham. You will be the first point of contact for the public and partner agencies, handling enquiries, providing accurate information, and resolving issues with professionalism.

The role requires excellent communication, strong administrative skills, and the ability to work across several IT systems in a fast-paced environment. Contract is full-time for 6 months, based in Fareham.

Qualifications

• Experience in customer service, contact centre, administration or call handling.
• Excellent telephone communication and interpersonal skills.
• Experience handling challenging or sensitive enquiries.
• Strong data entry skills with high attention to detail.
• Ability to work across multiple computer systems simultaneously.
• Experience maintaining accurate records and customer information.

Responsibilities

• Be the first point of contact for calls and email enquiries.
• Provide accurate advice and information on a range of services.
• Resolve queries at first contact where possible.
• Escalate complex enquiries to specialists with proper notes.
• Process customer payments securely.
• Maintain records across IT systems and databases.
• Investigate enquiries using multiple systems to identify resolutions.
• Support teammates during peak periods.
• Handle sensitive information with discretion and professionalism.
• Maintain high standards of customer service and manage expectations.

Skills

Customer service

Telephone communication

Data entry

Attention to detail

Multisystem navigation

Teamwork

Education

GCSEs incl English & Maths

Tools

CRM software

Database systems

Payment processing systems

Job description

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Customer Service Advisor

Location: Fareham, Hampshire

Contract: Full-Time, Contract (6 Months)

Pay Rate: 14.10 per hour

Join a Professional Customer Service Team

We are currently recruiting for a Customer Service Advisor to join a busy and customer-focused organisation based in Fareham. This is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems, and delivering a high standard of service in a fast-paced environment. As the first point of contact for members of the public, partner agencies, and other stakeholders, you will play a vital role in handling enquiries, providing accurate information, resolving issues, and ensuring every customer receives a professional and positive experience.

Key Responsibilities

• Act as the first point of contact for incoming telephone calls and email enquiries.
• Provide accurate advice, guidance, and information relating to a range of services and applications.
• Resolve customer queries at the first point of contact wherever possible.
• Escalate complex enquiries to specialist departments when required, ensuring all relevant information is recorded accurately.
• Process customer payments securely via debit and credit card transactions.
• Maintain accurate records across multiple IT systems and databases.
• Investigate and review customer enquiries using various computer systems to identify the most appropriate resolution.
• Support colleagues within the team and provide assistance during periods of high demand.
• Handle sensitive information with professionalism, discretion, and confidentiality.
• Deliver consistently high standards of customer service while managing customer expectations effectively.

What We're Looking For

• Previous experience working within a customer service, contact centre, administration, or call handling environment.
• Excellent telephone communication and interpersonal skills.
• Experience dealing with challenging, sensitive, or complex customer enquiries.
• Strong administrative and data entry skills with excellent attention to detail.
• Ability to work confidently across multiple computer systems simultaneously.
• Experience maintaining accurate records and managing customer information.
• Ability to work independently and use initiative when resolving issues.
• Strong organisational and problem-solving skills.

Qualifications

GCSEs (or equivalent) including English and Maths, or relevant work experience demonstrating a comparable level of competency.

Personal Qualities

• Has excellent communication and listening skills.
• Demonstrates empathy, professionalism, and patience.
• Takes ownership of customer enquiries and follows them through to resolution.
• Works collaboratively within a team environment.
• Remains calm and professional under pressure.
• Is committed to delivering exceptional customer service.

The Red Snapper Recruitment Group is an equal opportunities employer.