Customer Service Adviser

JAM Recruitment Ltd; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Company pension

Full-time permanent role

Growth opportunities

Job summary

JAM Recruitment Ltd in London is seeking a hands-on Helpdesk Coordinator for a permanent, full-time Customer Service Adviser role. You will schedule field engineers, manage bookings, order parts, and keep clients updated. Salary is £30,000–£32,000 per annum.

This is not IT helpdesk; strong organisation and clear communication are essential to keep work on track. You will join a busy property maintenance contractor’s operations team, supporting engineers and clients daily.

Qualifications

• Experience supporting a maintenance or facilities team in a fast-paced environment.
• Excellent organisational and communication skills; able to manage multiple requests.
• Comfortable coordinating with engineers, suppliers and clients while keeping data accurate.

Responsibilities

• Book, rebook and progress maintenance jobs and bookings.
• Add notes and details for drainage and plumbing works to keep records up to date.
• Approve completed jobs for invoicing and raise invoices when appropriate.

Skills

Helpdesk experience

Scheduling

Communication

Organisation

Driver licence

Education

A-Level or equivalent

Tools

BigChange

Job description

Based in Hendon, this permanent, full-time Customer Service Adviser position offers a salary between £30,000 and £32,000 per annum. Working as a Helpdesk Coordinator for a reputable property maintenance contractor, you will be integral to daily operations. Your role involves scheduling field engineers, managing job bookings, ordering parts, and providing clients with timely updates. While this is not an IT helpdesk function, it requires strong organisational skills and clear communication to keep tasks on schedule. You will support a close-knit team, ensuring seamless coordination between the office and engineers. Previous experience in a similar coordination or administrative capacity would be advantageous for this hands‑on position.

Helpdesk Coordinator

About the Company

Join a fast‑growing, well‑established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly — reliable service, strong teamwork, and a commitment to supporting both clients and engineers. You’ll be part of a close‑knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly.

About the Role

This is a hands‑on coordination role at the heart of a busy engineering and maintenance environment. You’ll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule. This is not an IT helpdesk role. It’s ideal for someone who thrives on organisation, pace, and problem‑solving.

What You’ll Be Doing

• Job Booking & Progression — Book, rebook, and progress reactive and planned maintenance jobs
• Job Updates — Add notes, completions, and details for drainage and plumbing works
• Invoicing Approval — Approve completed jobs for invoicing
• Engineer Scheduling & Coordination
  • Daily Scheduling — Plan engineers’ workloads and manage diaries
  • Progress Monitoring — Adjust schedules as jobs change
  • Engineer Liaison — Coordinate access, parts, and site attendance
  • Invoicing & Client Liaison — Raise Invoices once work is completed
  • Chase Quotes and approvals
  • Client Communication with property managers and clients
• Parts Ordering & Tracking
  • Order Materials from approved suppliers
  • Track Deliveries and update the team
  • Prepare Engineers with correct parts before site visits
• Systems & Admin
  • Use BigChange or similar job‑management software
  • Maintain accurate records and reports
  • Support management with updates and admin tasks
• Out-of-Hours Support
  • One evening per week handling urgent maintenance bookings

What We’re Looking For

• Property Maintenance Experience or repairs coordination background
• Helpdesk or Scheduling Experience (non‑IT)
• Comfortable in a fast‑paced maintenance environment
• Strong organisation and attention to detail
• Confident communicator with engineers, suppliers, and clients
• Proactive, reliable, and able to work independently

Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience.

Why Join Us?

You’ll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business. You’ll work in a supportive operations team where your contribution genuinely matters every day.

Benefits

• Company pension
• Stable, full‑time permanent role
• Opportunities to grow with the business

Requirements

• A‑Level or equivalent
• 2 years’ helpdesk experience
• 2 years’ office experience
• Full UK Driving Licence