Customer Service Adviser

Business Stream; City of Edinburgh; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

10% annual bonus

Pension plan

31 days annual leave

Subsidised restaurant

Free gym membership

Employee discounts

Job summary

Business Stream Ltd. is looking for a Customer Service Adviser to be the first point of contact for customers, handling inbound calls and supporting a wide range of queries. You will listen carefully, provide accurate information and work confidently to resolve issues, delivering a positive experience every time.

This office-based role sits in a small, friendly contact centre where teamwork is central. Training will be provided and you’ll contribute to shared KPIs while upholding our values and

Qualifications

• Experience in a busy call centre is preferred.
• Excellent communication and empathetic approach.
• Willingness to learn and adapt.

Responsibilities

• Take customer calls and respond to enquiries clearly and professionally
• Troubleshoot issues and find the right solution
• Keep customer records up to date
• Play a key role in representing our organisation and values

Job description

If you enjoy helping others and staying calm under pressure, you could be our next Customer Service Adviser. This is a role where empathy, quick thinking and clear communication really matter.

About the role

As a Customer Service Adviser, you’ll be the first point of contact for our customers, handling inbound calls and supporting them with a wide range of queries. You’ll listen carefully, provide clear and accurate information, and work confidently to resolve issues while delivering a positive experience every time.

This is an office based role within a small, friendly contact centre where team work is central and colleagues work collaboratively to deliver shared business KPI’s.

Day to day, you will:

• Take customer calls and respond to enquiries clearly and professionally
• Troubleshoot issues and find the right solution
• Keep customer records up to date
• Play a key role in representing our organisation and values

What makes you just right for us?

You’re someone who genuinely enjoys speaking to people and understands the importance of great service. You’re warm, patient and empathetic, even when conversations are challenging. You’re able to adapt your approach depending on the customer and are comfortable handling a variety of queries.
You don’t need to have all the answers from day one - we’ll provide training and support - but you do need a positive attitude, resilience, and a willingness to learn.

Experience of working in a busy call centre is preferred.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Starting salary of £25,887 increasing to £26,500 once training and probation are complete (usually 6 - 9 months).
• Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
• 10% annual bonus potential
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Subsidised restaurant and free gym membership
• Employee discounts

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer - we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

Contact information

Contact name: Recruitment Team

Email: [e-mail]