Collections Case Handler

Business Stream Ltd; City of Edinburgh; Hybride; GBP 27 000 - 29 000; Plein temps

Résumé du poste

Business Stream Ltd is seeking a Collections Case Handler in the United Kingdom. You will resolve overdue balances, engage empathetically with customers, and navigate barriers to payment to achieve positive outcomes.

The role requires experience in telephone-based financial assistance or collections within financial services or utilities. You’ll be a strong communicator with resilience, driving personal targets while supporting customers through the process.

Qualifications

• Experience in a telephone-based financial assistance or collection role in financial services or utilities.
• Strong people skills, resilience and a hunger to hit personal targets.
• Able to act as first point of contact for customers and resolve overdue balances.

Responsabilités

• Resolve overdue balances and unlock barriers to payment.
• Be the first point of contact for customers and support them through the collection process.
• Support the business in achieving customer outcomes while maintaining empathy.

Description du poste

You could be our next can-do Collections Case Handler

Get the best outcomes for us and our customers.

What makes you just right for us?

We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You’ll already have experience in a telephone-based financial assistance or collection role, ideally in the financial services or utility sectors, so you know the sensitivity of this job to our customers and the importance to our business. With strong people skills, a built-in resilience and a hunger to hit your personal targets, you’ll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

Starting salary of £26,750 increasing to £28,660 once training and probation are complete (usually 12 months).

Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.

31 days annual leave and six bank holidays.

Subsidised staff Restaurant and free gym membership

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and water and wastewater management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. The closing date for applications is Friday 17 April 2026 at 5pm.

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

Contact information

Contact name: Recruitment Team

Email: [e-mail]