Sales Executive- Retentions

Business Stream; Gogar; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Attractive pension plan

31 days annual leave + bank holidays

Subsidised staff restaurant

Free gym membership

Employee discounts

Job summary

Business Stream in Edinburgh Park is seeking a Sales Executive for our Retentions team. You will nurture B2B relationships, focus on renewals, and spot opportunities to add value for UK non-household customers. The role balances strong service with a commercial mindset in a fast-paced environment.

You will manage renewal activity, support campaigns and keep records, collaborating with colleagues to deliver a smooth journey from first contact to contract completion.

Qualifications

• Experience in a sales or customer-focused role, ideally B2B or regulated environment.
• Ability to balance commercial goals with positive customer outcomes.
• Confident conversations with customers and relationship-building.
• Excellent verbal and written communication with strong attention to detail.
• Good organisation, prioritisation and KPI management.
• Proactive, team-focused and ownership-minded.

Responsibilities

• Own renewal activity and manage retention across UK non-household water market.
• Support sales campaigns and identify opportunities to upsell services.
• Maintain accurate records and ensure smooth contract completion.
• Engage with customers to understand needs and present value of staying.
• Collaborate with colleagues across the business for a positive customer experience.

Skills

B2B sales

customer relationships

target-driven

communication skills

Microsoft Office

CRM systems (Salesforce/Dynamics)

Tools

Salesforce

Dynamics

Job description

About the role

Are you a confident B2B sales professional who enjoys building customer relationships, spotting commercial opportunities and helping customers make informed decisions? We’re looking for a Sales Executive to join our Retentions team and play a key role in retaining and renewing customers across the UK non-household water market.

In this role, you’ll focus on supporting small and medium-sized organisations as they review, renew or update their contracts with Business Stream. You’ll be speaking with customers to understand their needs, provide clear and accurate information, present the value of staying with us and identify opportunities to support existing customers with additional sites or services where this would benefit them and the business.

It’s a fast-paced, target-driven role where you’ll balance great customer service with a commercial mindset, helping to protect and grow our existing customer base. You’ll manage renewal activity, support sales campaigns, keep accurate records and work closely with colleagues across the business to make sure customers receive a smooth, positive experience from initial conversation through to contract completion.

About you

• Experience in a sales or customer-focused role, ideally within a B2B, utilities or regulated environment.
• A target-focused approach, with the ability to balance commercial goals with great customer outcomes.
• Confidence having meaningful conversations with customers and building positive relationships.
• Excellent verbal and written communication skills, with strong attention to detail.
• Good organisation and prioritisation skills, with the ability to manage workload, deadlines and KPIs.
• A proactive, team-focused mindset and a willingness to take ownership of your work.
• Experience with Microsoft Office and CRM systems such as Salesforce or Dynamics would be helpful, but what matters most is your drive, resilience and ability to create positive customer relationships.

What’s in it for you?

• Salary up to £28,660 plus bonus up to 10%
• Attractive pension plan
• Monday to Friday based in our office within Edinburgh Park.
• 31 days annual leave and six bank holidays
• Subsidised staff restaurant and free gym membership
• Employee discounts

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively

Application details

Induction date: Monday 23 November. Closing date for applications: Monday 25 October at 5pm.