Customer Service Administrator

SmartRecruiters, Inc.; United Kingdom; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 28 days

Pension scheme 4% employee/4% employer

Life Assurance 2x annual salary

Wellness – EAP 24/7

Eye Care Vouchers

Reward & Recognition

Everyday discounts

Job summary

Great Bear, part of the Culina Group, is seeking a Customer Service Administrator to join our Port Salford site on a full-time basis. This office-based role supports day-to-day customer service with a focus on accurate SAP order keying and timely reporting.

You will handle emails, resolve queries, generate client reports, and maintain high levels of service in a fast-paced environment, demonstrating reliability, adaptability and a customer-centric approach.

Qualifications

• Strong geographical knowledge.
• Proficient in Microsoft Excel, PowerPoint and Outlook.
• Able to work in a fast-paced environment.
• Conscientious and reliable with adaptable attitude.

Responsibilities

• Answer emails for internal and external personnel.
• Problem solve for clients and internal departments.
• Meet customer and client expectations.
• Resolve customer and client queries.
• Key in orders on SAP.
• Maintain a high level of customer focus.
• Provide reports for clients in a timely manner.
• ATP control for order releasing.
• Circulate reports to relevant stakeholders.
• Perform other admin tasks as directed by the Customer Service Manager.

Skills

Geographical knowledge

Tools

Excel

PowerPoint

Outlook

Job description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

We are currently seeking a Customer Service Administrator to join our friendly team at our Port Salford site on a full time permanent basis, this role is fully office based.

Working hours:Monday - Friday rotating (07:00-15:00, 08:00-16:00, 09:00-17:00). With flexibility to cover weekends when required.

As a Customer Service Administrator you willsupport the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Job responsibilities of Customer Service Administrator include:

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Order keying on SAP.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• ATP control for Order releasing.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Ability to work in a fast paced environment.
• Conscientious and reliable with adaptable attitude.

Additional Information

As part of our drive to make Great Beara great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave– 28 days inclusive of the bank holidays.
• Pension scheme –We want colleagues to enjoy a comfortable retirementso we offer agreat contribution of 4% employee and 4% employer.
• Life Assurance- x2 your annual salary.
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts- Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!