Customer Service Administrator

Culina Group; Crawley; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina Group is hiring a Customer Service Administrator at our Crawley site on a full-time, permanent basis. The role focuses on delivering seamless service to direct clients, network depots, and drivers, while supporting daily operations with accurate communication and timely responses.

Salary: £26,639 per annum. You will be part of a collaborative team, handling queries, generating quotes, and maintaining precise records to uphold high service standards.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Ability to manage a busy workload and meet deadlines consistently.
• Thrives in a fast-paced, team-oriented environment.
• Confident dealing with a range of stakeholders, including customers and drivers.
• Demonstrates a proactive and solutions-focused approach.

Responsibilities

• Provide outstanding customer service to clients, depots, drivers, and internal departments.
• Respond to telephone and email enquiries promptly and professionally.
• Build and maintain positive customer relationships, ensuring satisfaction and goodwill.
• Handle customer queries and complaints effectively and efficiently.
• Support drivers with delivery queries and resolve operational challenges.
• Generate customer quotes and manage requests accurately.
• Ensure all data entry and documentation is completed with a high level of accuracy and attention to detail.
• Complete daily reports on time and to company standards.
• Maintain strong communication and teamwork across departments.
• Continuously improve working practices and personal performance.
• Adhere to company health and safety policies and procedures.
• Provide flexibility to support rotational shift patterns and business needs.

Skills

Excellent communication

Highly organised

Attention to detail

workload management

Team player

Stakeholder management

Job description

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.

Known for our award-winning service, we value excellence, teamwork, and innovation - making sure the pallet get to wherever it needs to go.

Life in this role

Due to continued growth we have an exciting opportunity for aCustomer Service Administrator to join our friendly team at ourCrawley site on a full time permanent basis!

Salary:£26,639 per annum.

Working hours:Monday-Friday, 9am-5pm.

As a Customer Service Administrator, you will play a key role in ensuring a seamless customer experience for our direct clients, network depots, and drivers. You will support the smooth running of daily operations by delivering accurate communication, handling queries, and maintaining high service standards.

Key Duties of aCustomer Service Administrator:

• Provide outstanding customer service to clients, depots, drivers, and internal departments.
• Respond to telephone and email enquiries promptly and professionally.
• Build and maintain positive customer relationships, ensuring satisfaction and goodwill.
• Handle customer queries and complaints effectively and efficiently.
• Support drivers with delivery queries and resolve operational challenges.
• Generate customer quotes and manage requests accurately.
• Ensure all data entry and documentation is completed with a high level of accuracy and attention to detail.
• Complete daily reports on time and to company standards.
• Maintain strong communication and teamwork across departments.
• Continuously improve working practices and personal performance.
• Adhere to company health and safety policies and procedures.
• Provide flexibility to support rotational shift patterns and business needs.

What you’ll need ...

• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Ability to manage a busy workload and meet deadlines consistently.
• Thrives in a fast-paced, team-oriented environment.
• Confident dealing with a range of stakeholders, including customers and drivers.
• Demonstrates a proactive and solutions-focused approach.

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers - free eye tests and discounts on prescription glasses.
• Reward & Recognition - we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts - our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.