Customer Experience & Records Administrator

Johnsons Workwear Ltd; Farnworth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Johnsons Workwear Ltd is seeking a Customer Service Administrator to act as the key office-based link between customers and the business. The role focuses on responding to enquiries, resolving issues, maintaining accurate records, and upholding high standards of customer care.

You will support day-to-day management of customer accounts and help maintain strong relationships with a diverse range of clients across multiple industries.

Qualifications

• Experience in customer service administration is preferred.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication abilities.

Responsibilities

• Handle customer calls in line with schedules and service standards.
• Process documentation accurately and maintain files and records.
• Support business growth by identifying opportunities within the existing customer base and arranging appointments.
• Action messages and customer requests promptly and accurately.
• Provide administrative support to the Customer Service Executives.
• Undertake ad-hoc duties to support the wider team.

Skills

Customer service

Administrative care

Records management

Job description

Johnsons Workwear Ltd is seeking a Customer Service Administrator to act as the key office-based link between customers and the business. The role focuses on responding to enquiries, resolving issues, maintaining accurate records, and upholding high standards of customer care.

You will support day-to-day management of customer accounts and help maintain strong relationships with a diverse range of clients across multiple industries.