Customer Service Administrator

Johnsons Workwear Ltd; Farnworth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Johnsons Workwear Ltd is seeking a Customer Service Administrator to act as the key office-based link between customers and the business. The role focuses on responding to enquiries, resolving issues, maintaining accurate records, and upholding high standards of customer care.

You will support day-to-day management of customer accounts and help maintain strong relationships with a diverse range of clients across multiple industries.

Qualifications

• Experience in customer service administration is preferred.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication abilities.

Responsibilities

• Handle customer calls in line with schedules and service standards.
• Process documentation accurately and maintain files and records.
• Support business growth by identifying opportunities within the existing customer base and arranging appointments.
• Action messages and customer requests promptly and accurately.
• Provide administrative support to the Customer Service Executives.
• Undertake ad-hoc duties to support the wider team.

Skills

Customer service

Administrative care

Records management

Job description

We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment., As a Customer Service Administrator, you will support the effective day-to-day management of customer accounts and play an important role in maintaining strong customer relationships.

• Handling customer calls in line with agreed schedules and service standards
• Processing documentation accurately and maintaining files and records in accordance with company procedures
• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
• Actioning messages and customer requests promptly and accurately
• Working closely with and providing administrative support to the Customer Service Executives
• Undertaking ad-hoc duties as required to support the wider team

Johnsons Workwear is one of the UK's leading providers of textile service solutions, supplying thousands of customers across a wide range of industries - including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities.