Customer Service Administrator — Fast-Paced Growth + Car Scheme

Culina; Stretford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina is seeking a Customer Service Administrator for a full-time, permanent role based in the office. You will support day-to-day customer service activities within the Contract division, handling queries, reporting, and order-related tasks in a fast-paced environment.

The role requires proficiency in Excel/PowerPoint/Outlook, strong communication, and the ability to work under pressure. Hours are Monday–Friday with rotating shifts and occasional weekend coverage.

Qualifications

• Attention to detail and accuracy.
• Good geographical knowledge.
• Proficient with Microsoft Excel, PowerPoint and Outlook.
• Ability to work without direct supervision.
• Excellent communication skills to provide accurate information.
• Able to work efficiently under pressure and meet deadlines.
• Effectively prioritise workload and manage time.
• Capable of working independently or in a team.
• Proactive decision maker.

Responsibilities

• Resolve various customer service queries and requests.
• Create daily/weekly/monthly service reports and export reports on compliance.
• Chase orders and resolve delivery issues.
• Check daily order audits.
• Plan parcel traffic orders and communications.
• Plan export order collections – haulier quotes and confirmations.
• Maintain export control tools and special delivery orders.
• Use customer web-based order confirmation systems for compliance.
• Aim to exceed agreed KPIs.
• Capture charges outside of contractual agreement.
• Liaise with shift managers, transport coordinators, stock control, and client support colleagues.
• Proactively seek improvements and handle day-to-day operational issues.
• Enter manual orders and perform special pick interventions.

Skills

Attention to detail

Geographical knowledge

MS Excel

PowerPoint

Outlook

Communication skills

Independence

Work under pressure

Prioritisation

Team player

Proactive decision making

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Culina is seeking a Customer Service Administrator for a full-time, permanent role based in the office. You will support day-to-day customer service activities within the Contract division, handling queries, reporting, and order-related tasks in a fast-paced environment.

The role requires proficiency in Excel/PowerPoint/Outlook, strong communication, and the ability to work under pressure. Hours are Monday–Friday with rotating shifts and occasional weekend coverage.