Customer Service Coordinator: Frontline Support & Reporting

Culina; Halford CP; Sur place; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Résumé du poste

Culina is seeking a Customer Service Administrator to join the Chilled & Fresh division in the UK. The role involves coordinated frontline responses, problem solving, and supporting the CS Manager across office tasks.

The salary is £27,904 per year, with a 4 on 4 off shift pattern (6am–6pm). You will handle calls, build client relationships, prepare KPI packs, and produce timely client reports while maintaining high service levels.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills in a busy and demanding environment.
• Flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Responsabilités

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.

Connaissances

Strong communication

MS Office

Organisational skills

Flexible/adaptable

Time management

Outils

MS Office

Description du poste

Culina is seeking a Customer Service Administrator to join the Chilled & Fresh division in the UK. The role involves coordinated frontline responses, problem solving, and supporting the CS Manager across office tasks.

The salary is £27,904 per year, with a 4 on 4 off shift pattern (6am–6pm). You will handle calls, build client relationships, prepare KPI packs, and produce timely client reports while maintaining high service levels.