Customer Service Administrator - Bournemouth

HRM Direct; Bournemouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to enhance customer relationships and drive business success. This dynamic role involves managing hire desk administration, ensuring stock levels meet demands, and resolving customer queries in a fast-paced environment. With a focus on customer service excellence, you'll play a vital role in supporting the company's growth and enjoy opportunities for personal development. If you have a passion for customer service and thrive in a collaborative setting, this could be the perfect opportunity for you to shine and progress in your career.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy up to 5 additional leave days

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• Experience in a high-volume hire desk role is desirable.
• Proven passion for customer service and willingness to learn.

Responsibilities

• Process hire desk administration and manage customer queries.
• Ensure stock levels meet customer demand and maximize sales.
• Resolve customer complaints and supplier issues efficiently.

Skills

Customer Service Skills

Organisational Skills

IT Skills (MS Office)

Communication Skills

Teamwork

Tools

MS Office (Outlook, Excel)

Job description

Complete your application using the "Apply" button, this will take you directly to the GAP website.

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump Services provide advice, servicing, maintenance and repair for dewatering and sewerage pump applications including a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact of our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

Responsibilities:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a high-volume hire desk role is desirable
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER