Customer Services Administrator

Dorset HealthCare University NHS Foundation Trust; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is looking for a customer service administrator for the Audiology Department. This full-time role involves providing essential support to the team and ensuring high-quality service to patients, as the department integrates services to better serve the community. Strong communication and customer service skills are essential.

Benefits

Referral bonus of £500 for recommending candidates.

Disclosure and Barring Service (DBS) check covered by the Trust.

Qualifications

• Must possess excellent customer service skills.
• Motivated and flexible.
• Clear communicator.

Responsibilities

• Perform reception duties.
• Support patient appointments.
• Assist and direct visitors.
• Provide hearing aid accessories.
• Support admin and clinical team members.

Skills

Customer service

Communication

Flexibility

Job description

We are seeking to recruit a customer service administrator to work within our busy Audiology Department in Boscombe, Bournemouth, Dorset.

This full-time position offers 37.5 hours per week. The post holder may be required to work flexibly to meet the needs of the service.

The main function of the Dorset Audiology Service is to provide NHS hearing aid services throughout Dorset. We are looking for someone with excellent customer service skills to join our friendly admin team.

Our administration team supports our audiologists, and we welcome an enthusiastic person to join our expanding team. Our Audiology service is going through an exciting period as East and West Dorset Audiology integrate to become one Dorset Audiology Service in 2024.

The function of the Audiology Service is to reduce disability due to deafness. We provide complex services for patients in balance, tinnitus, adults with learning difficulties, ENT, and paediatric audiology services.

As a customer services administrator, you should be well-motivated, flexible, and a clear communicator.

Employment in this post requires a Disclosure and Barring Service (DBS) check, which the Trust will cover. Applicants subscribed to the DBS update service can present a valid DBS certificate instead of requiring a new check.

Your tasks will include:

1. Reception duties
2. Supporting patient appointments
3. Assisting and directing visitors as needed
4. Providing patients with hearing aid accessories
5. Supporting admin and clinical team members

We also offer a referral bonus: recommend a friend or family member, and if they are appointed and complete their probation, you will receive a £500 reward. Contact the recruitment team for more info.

Note: Applications requiring current Skilled Worker sponsorship are ineligible.

At Dorset HealthCare, we aim to empower people through outstanding healthcare services. We are a dynamic Trust, rated ‘outstanding’ by CQC in 2019, with high patient and staff satisfaction scores.

Our 7,000-strong workforce is central to our success. We promote an inclusive, diverse workplace where everyone is encouraged to be their best.

Join us to challenge yourself, build a career, and contribute to our vision of continuous improvement through excellence, compassion, and expertise.

For further details or informal visits, contact:

• Name: Amanda Theobald, Dorset Audiology Service, Operational Manager
• Email: [e-mail]
• Phone: [phone]

Or:

• Christina Beauchamp, Audiology Admin Team Leader
• Direct Line: 01202 443461
• Email: [e-mail]