Customer Service Specialist - German Speaking

JR United Kingdom; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading relocation service provider seeks a Fluent German Customer Service Specialist in Bournemouth. The role involves maintaining high customer service levels, coordinating relocation processes, and ensuring documentation integrity. Candidates should have strong customer service skills, be proactive, and have experience in customer coordination.

Qualifications

• 2+ years experience in customer service/coordination.
• Excellent customer service and organization skills.
• Ability to work independently and in a team.

Responsibilities

• Maintain high customer service levels in line with KPIs.
• Build relationships with clients and support service delivery.
• Coordinate relocation processes and maintain documentation.

Skills

Customer service

Organisation

Multi-tasking

Analytical skills

Attention to detail

Teamwork

Tools

Microsoft Office

Excel

Word

Job description

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Customer Service Specialist - German Speaking, bournemouth

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Client:

Alchemy Global Talent Solutions

Location:

bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Preparation of documentation for assignees
• Responsible for data integrity for assignee records
• Filing and uploading relevant assignment documentation to the system
• Assist with regular and miscellaneous reporting
• Serve as the coordinator and owner of the relocation process for assignees
• Administration of mobility policy & logistical support
• Provide support to the team in ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordination position
• Excellent customer service, organisation and multi-tasking skills
• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
• Experience travelling and living abroad preferred
• Ability to work with own initiative as well as part of a team
• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
• Strong organisational skills, proactive approach
• Ability to prioritise workload and meet deadlines
• Enthusiastic, keen to learn and adaptable to new administrative processes
• Competent IT user of Microsoft Office, particularly Excel and Word